Fraud Risk Analyst — Safeguard Clients & Confidence

Bank of America; Newark (NJ); On-site; USD 34,000 - 45,000; Full time

Job summary

Merrill Wealth Management is seeking a Fraud Specialist to handle complex and escalated customer fraud cases, delivering accurate investigations and responsive support.

You will work with the advisory and fraud teams to protect client assets, resolve issues quickly, and maintain trust by following approved processes and regulatory requirements. This in-office role offers 40 hours weekly, 1st shift, with compensation aligned to experience and responsibilities, including health benefits.

Qualifications

• High school diploma or equivalent required.
• Experience in fraud servicing or call center preferred.
• Proficient with MS Office and Salesforce.

Responsibilities

• Handle complex and escalated customer fraud cases with accuracy.
• Respond to inbound calls and resolve transactions while preserving client confidence.
• Research and resolve fraudulent activity in compliance with regulations.
• Participate in triage related to fraud incidents and escalation handling.
• Document investigations and outcomes clearly for audit purposes.
• Adhere to processes, policies, and legal requirements.

Skills

Customer and Client Focus

Data Collection and Entry

Due Diligence

Issue Management

Oral Communications

Active Listening

Adaptability

Attention to Detail

Policies, Procedures, and Guidelines

Written Communications

Business Acumen

Collaboration

Critical Thinking

Education

High School Diploma / GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Salesforce

Job description

Merrill Wealth Management is seeking a Fraud Specialist to handle complex and escalated customer fraud cases, delivering accurate investigations and responsive support.

You will work with the advisory and fraud teams to protect client assets, resolve issues quickly, and maintain trust by following approved processes and regulatory requirements. This in-office role offers 40 hours weekly, 1st shift, with compensation aligned to experience and responsibilities, including health benefits.