Senior Forward-Deployed TPM for AI Infra

Baseten; San Francisco (CA); Sur place; USD 180 000 - 280 000; Plein temps

Avantages offerts par ce poste

Equity

100% medical/dental/vision for US

Flexible PTO

Parental leave

Fertility and family-building stipend

401(k)

Learning and networking opportunities

Résumé du poste

Baseten is building the operating system for fast-growing AI teams. We seek a Forward Deployed Engineer to own complex programs across multiple engineering squads and customers, turning field learnings into platform improvements.

You will work directly with top customers and leadership to design scalable processes, reduce toil, and drive successful large-scale deployments of AI inference workloads. This role demands technical depth, strategic thinking, and close collaboration across teams.

Qualifications

• 5+ years as a TPM (or engineer turned TPM) on infrastructure, cloud or customer-facing technical programs.
• Technical depth: ML Infra, Kubernetes, GPUs and distributed systems; familiarity with incident channels or design docs; LLM inference is a plus.
• Experience running programs across many teams without formal authority.
• Calm under escalation; bring structure to chaos and close the loop.
• Clear and concise written communication for engineers and execs.
• High ownership; prefer fixing processes over workarounds.

Responsabilités

• Run the priority account cadence for top accounts; manage daily check-ins and weekly reviews with leadership, ensuring zero surprises.
• Bridge connections across SA, Sales, Product, engineering, capacity and on-call with clear owners, cadence and SLAs.
• Drive cross-team programs for large customers, coordinating multi-team efforts and structured rollouts.
• Reduce toil and protect platform time by identifying and removing major obstacles.
• Own a metrics scorecard (account health, response times, toil, load per engineer) for leadership.
• Support scaling efforts: new-hire enablement, certification, and recruiting collaboration.

Connaissances

ML Infra

Kubernetes

GPUs

Distributed systems

LLM inference

Program management

Cross-team coordination

Clear communication

Ownership

Description du poste

Baseten is building the operating system for fast-growing AI teams. We seek a Forward Deployed Engineer to own complex programs across multiple engineering squads and customers, turning field learnings into platform improvements.

You will work directly with top customers and leadership to design scalable processes, reduce toil, and drive successful large-scale deployments of AI inference workloads. This role demands technical depth, strategic thinking, and close collaboration across teams.