Senior Forward Deployed PM — Enterprise AI Concierge (Hybrid NY)

Lorikeet; New York (NY); Híbrido; USD 180 000 - 280 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Equity

Resumo da oferta

Lorikeet is hiring a Senior Forward Deployed Product Manager in New York. You’ll own strategic accounts, drive Concierge outcomes, and lead deployments with executives and engineers.

Your role blends product development, customer success, and expansion strategy in a regulated, fast-moving fintech/healthtech landscape. You’ll partner with a Forward Deployed Engineer, leverage AI tools, and shape the roadmap for high-value customers while growing usage and contract value.

Qualificações

• 6+ years owning high-stakes customer outcomes, including executive accountability for results.
• Built trusted relationships with executives at enterprise customers and grown accounts through renewals and expansions.
• Experience in a startup or scale-up environment with process-building while delivering.

Responsabilidades

• Lead deployments for the largest customers, aligning executives and engineers on priorities and success.
• Own a small number of strategic accounts after launch, including performance, usage, retention and growth.
• Investigate where Concierge can improve, build and deploy fixes into production, setting deployment direction with the Forward Deployed Engineer.
• Find the next use case with each customer’s executives and build the case for expansion.
• Navigate procurement, security and legal reviews for deployments.
• Coach FDPMs and turn learnings into playbooks and tools for future teams.
• Bring product problems backed by customer evidence and drive them to shipping.

Conhecimentos

Executive relationships

Account leadership

Startup experience

AI product development

Analytical problem solving

Cross-functional collaboration

Ferramentas

Claude Code

Descrição da oferta de emprego

Lorikeet is hiring a Senior Forward Deployed Product Manager in New York. You’ll own strategic accounts, drive Concierge outcomes, and lead deployments with executives and engineers.

Your role blends product development, customer success, and expansion strategy in a regulated, fast-moving fintech/healthtech landscape. You’ll partner with a Forward Deployed Engineer, leverage AI tools, and shape the roadmap for high-value customers while growing usage and contract value.