Senior Forward Deployed Engineer - AI Deployments

Greylock Partners; United States; Remote; USD 150,000 - 260,000; Full time

Job summary

Greylock Partners is seeking a Forward Deployed Expert for a bold AI startup backed by Greylock. You will lead customer deployments end to end, from kickoff to proof of value and expansion, digging into customer workflows and understanding the decisions they make.

You’ll manage technical setup, basic integrations, and translate needs into actionable requirements for our research data, engineering, and product teams, while serving as the trusted advisor for customer success and guiding product

Qualifications

• 10+ years in solutions engineering, or management consulting with a strong technical bent.
• Hands-on technical skills for basic integrations: APIs, data connections, and common enterprise tools.
• High EQ. You build trust fast with executives and day-to-day users alike.
• A talent for understanding how businesses work and turning messy needs into crisp requirements.
• Clear, confident communication, in the room and in writing.
• An ownership mindset. You treat customer outcomes as your own.

Responsibilities

• Lead customer deployments end to end, from kickoff to proof of value to expansion.
• Get deep into customer workflows to understand the decisions they're making and what they need
• Handle technical setup and basic integrations with customer data and systems.
• Translate customer needs into clear requirements for our research data, research, and engineering teams, and make sure they're delivered.
• Be the go-to for customer support: unblock issues, answer tough questions, and keep customers successful.
• Bring what you learn back into the product roadmap.
• Build the deployment playbook, and help hire and mentor future Forward Deployed Experts.

Skills

Solutions engineering

Management consulting

APIs & data connections

High EQ

Requirements gathering

Communication

Tools

APIs

Data integrations

Enterprise tools

Job description

Greylock Partners is seeking a Forward Deployed Expert for a bold AI startup backed by Greylock. You will lead customer deployments end to end, from kickoff to proof of value and expansion, digging into customer workflows and understanding the decisions they make.

You’ll manage technical setup, basic integrations, and translate needs into actionable requirements for our research data, engineering, and product teams, while serving as the trusted advisor for customer success and guiding product