Luxury Collection Hotel Manhattan Midtown, New York, New York, United States of America
Job Description
The Senior Food & Beverage Manager at the Luxury Collection Hotel Manhattan Midtown will be responsible for managing all food and beverage operations and delivering an excellent guest experience. The Food & Beverage Manager will forecast, plan, and manage all food and beverage orders, staff, and finance. This person will maximize sales and revenue through customer satisfaction and team member engagement.
Responsibilities:
- Train workers in food preparation, and in service, sanitation, and safety procedures.
- Compile and balance cash receipts at the end of the day or shift.
- Perform various financial activities such as cash handling, deposit preparation, and payroll.
- Supervise and participate in kitchen and dining area cleaning activities.
- Resolve customer complaints regarding food service.
- Control inventories of food, equipment, and liquor, and report shortages to designated personnel.
- Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.
- Observe and evaluate workers and work procedures to ensure quality standards and service, and participate in disciplinary documentation.
- Specify production and time sequences and workstation and equipment arrangements.
- Forecast staff, equipment, and supply requirements based on business demand.
- Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
- Assign duties, responsibilities, and workstations to employees in accordance with work requirements.
- Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.
- Perform personnel actions, such as hiring and firing staff, providing employee orientation, training.
- Conduct supervisory activities, such as creating work schedules or organizing employee timesheets.
- Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
- Record production, operational, and personnel data on specified forms.
- Develop equipment maintenance schedules and arrange for repairs.
- Greet and seat guests, and present menus and wine lists.
- Schedule parties and take reservations.
- Present bills and accept payments.
Requirements:
- New York union experience or similar is highly preferred.
- Proven food and beverage management experience.
- Working knowledge of various computer software programs (MS Office, restaurant management software, POS).
- Ability to spot and resolve problems efficiently.
- Mastery in delegating multiple tasks.
- Communication and leadership skills.
- Up to date with food and beverages trends and best practices.
- Ability to manage personnel and meet financial targets.
- Guest-oriented and service-minded.
- Culinary school diploma or degree in food service management or related field preferred.
What we offer/What’s in it for you?
- Weekly Pay.
- Paid Time Off.
- Retirement Options.
- Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members.