Senior Food & Beverage Leader for Hotels & Events

Vochure; Boston (MA); Presencial; USD 76.000 - 78.000; Tempo integral

Resumo da vaga

Accor, a global hospitality leader, is seeking a Food & Beverage Manager for Fairmont Copley Plaza in Boston. You will lead daily F&B operations, coach staff, and collaborate with culinary and marketing teams to drive guest satisfaction and revenue.

Ideal candidates have proven F&B leadership, strong financial acumen, and the ability to manage multiple outlets. The role requires flexibility for evenings, weekends, and events.

Qualificações

• Previous food and beverage experience, including supervisory or management responsibility, required.
• Understanding of budgets, operating statements, payroll reports, and other financial information used to manage departmental performance.
• Experience coordinating operations across multiple outlets, teams, or departments.
• Strong interpersonal, communication, guest-relations, and problem-solving skills.
• Demonstrated leadership, team-building, coaching, and colleague-development abilities.
• Ability to work flexible hours, including evenings, weekends, holidays, and special events.

Responsabilidades

• Oversees the day-to-day Food & Beverage operations of assigned outlets and functions in accordance with established property and brand standards.
• Leads, coaches, and supports Food & Beverage colleagues to deliver efficient operations, strong revenue performance, and exceptional guest service.
• Works closely with the Executive Chef and culinary team on menu execution, purchasing, staffing, food preparation, presentation, and service coordination, as applicable.
• Ensures consistent food and beverage quality and service standards across outlets, events, and other assigned operations.
• Works with the Food & Beverage team and colleagues across departments to improve guest and employee satisfaction while meeting operational and financial objectives.
• Implements guest-service standards and identifies opportunities to improve products, service delivery, revenue, and profitability.
• Executes departmental plans and initiatives and supports achievement of departmental and property goals while maintaining brand and organizational standards.
• Understands guest expectations for food quality, presentation, and service delivery and ensures colleagues consistently meet those expectations to encourage guest loyalty.
• Participates in recruiting, onboarding, training, development, and retention of colleagues; promotes a respectful, inclusive, and accountable work environment.
• Coordinates with marketing and public relations teams, as applicable, to support promotions, menus, and concepts that strengthen the property's appeal to hotel and external guests.
• Assists with management of the annual operating budget, including labor, productivity, supplies, and operating expenses; monitors results and supports forecasting and strategic planning.
• Ensures compliance with standard operating procedures, food safety and sanitation requirements, workplace safety policies, and applicable federal, state, and local regulations.
• Supports food and beverage portion control, inventory management, waste reduction, and other cost-control procedures.
• Ensures uniforms, equipment, and operating supplies are ordered within budget and properly inventoried, maintained, and available for service.
• Interacts professionally with guests, clients, vendors, company representatives, and community partners; addresses complaints and ensures appropriate follow-up and corrective action.
• Trains and reinforces colleague understanding of safety, loss prevention, and accident-prevention procedures.
• Provides direction, coaching, and performance feedback; supports performance reviews, conflict resolution, and fair and consistent treatment of colleagues.
• Develops and maintains positive working relationships with third-party partners and service providers, as applicable.

Conhecimentos

Leadership

Guest relations

Problem-solving

Team building

Communication

Budgeting

Formação

University or college degree in hospitality management, business, or related discipline

Ferramentas

Point-of-sale systems

Scheduling software

Property management systems

Microsoft Office

Descrição da vaga

Accor, a global hospitality leader, is seeking a Food & Beverage Manager for Fairmont Copley Plaza in Boston. You will lead daily F&B operations, coach staff, and collaborate with culinary and marketing teams to drive guest satisfaction and revenue.

Ideal candidates have proven F&B leadership, strong financial acumen, and the ability to manage multiple outlets. The role requires flexibility for evenings, weekends, and events.