Temporary Part-Time In Room Dining Coordinator

Accor; Boston (MA); On-site; USD 33,000 - 47,000; Part time

Job summary

Fairmont Copley Plaza is seeking a Temporary Part-Time In-Room Dining Coordinator. You will be the first contact for in-room dining guests, handling inquiries, taking and coordinating orders, and ensuring a welcoming experience with accurate allergen handling.

Role requires strong communication, attention to detail, and flexibility to work shifts including weekends/holidays in a hotel operations environment.

Qualifications

• Previous experience in hotel operations, food and beverage, guest services, or a similar coordinator role is preferred.
• Excellent verbal communication, telephone etiquette, and interpersonal skills.
• Knowledge of food allergens and dietary restrictions, with the ability to communicate guest requests accurately and follow established food safety procedures.
• Computer proficiency and familiarity with point-of-sale systems preferred.
• Ability to communicate effectively with guests and colleagues across multiple departments.
• Highly responsible, reliable, and adaptable to changing operational requirements.
• Flexibility to work shifts, weekends, holidays, and other schedules as required by hotel operations.

Responsibilities

• Serve as the first point of contact in the in-room dining guest experience and assist with inquiries.
• Take and coordinate orders, ensuring accuracy and timely delivery.
• Develop a strong understanding of the In-Room Dining menu and allergens.
• Communicate with culinary and service teams to meet guest needs.

Skills

Telephone etiquette

Guest services

Interpersonal skills

Allergens knowledge

POS systems

Tools

Point-of-Sale (POS) systems

Job description

Temporary Part-Time In Room Dining Coordinator

• Full-time


• Job-Category: Food & Beverage


• Job Type: Temporary


• Job Schedule: Part-Time

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that works brings purpose to your life so that during your journey with us, you can continue to explore Accor's limitless possibilities. by joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Discover the life that awaits you at Accor, visit https://careers.accor.com/

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Employee Benefit card offering discounted rates in Accor worldwide.

Learning programs through our Academies.

Ability to make a difference through our Corporate Social Responsibility activities like Planet 21.

Do what you love, care for the world, dare to challenge the status quo!

#BELIMITLESS

As the temporary Part-Time In-Room Dining Coordinator at Fairmont Copley Plaza, you are the first point of contact in the in-room dining guest experience. You play a vital role in creating a welcoming, personalized, and seamless experience from the very first interaction. Through professional telephone etiquette, attentive listening, and a genuine commitment to hospitality, you will assist guests with inquiries, take and coordinate orders, and ensure each guest feels welcomed and well cared for.

In this role, you are responsible for confidently representing the culinary offerings available through the In-Room Dining menu. You are expected to develop a strong understanding of the menu, including available selections, ingredients, and special requests like allergens, to help guests make informed dining choices. By communicating effectively with the culinary and service teams, maintaining accuracy in order entry, and anticipating guest needs, you will help deliver the exceptional service standards associated with Fairmont Copley Plaza.

Your attention to detail, knowledge of our offerings, and ability to anticipate and respond to guest needs are essential to ensuring a positive and memorable dining experience for every guest.

Please note: This is a temporary, six-month position, with the possibility of consideration for a permanent position in another role based on performance, business needs, and available opportunities.

Hourly Starting Rate is $29.25 per hour

Previous experience in hotel operations, food and beverage, guest services,or a similar coordinator role ispreferred.

Excellent verbal communication, telephone etiquette, and interpersonal skills.

Knowledge of food allergens and dietary restrictions, with the ability to communicate guest requests accurately and follow established food safety procedures.

Computer proficiency and familiarity with point-of-sale systems preferred.

Ability to communicate effectively with guests and colleagues across multiple departments.

Highly responsible, reliable, and adaptable to changing operational requirements.

Flexibility to work shifts, weekends, holidays, and other schedules as required by hotel operations.

All your information will be kept confidential according to EEO guidelines.

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