Luxury Floor Leader - Assistant Department Manager

Brobston Group; Los Angeles (CA); On-site; USD 55,000 - 90,000; Full time

Job summary

Dover Street Market Los Angeles is seeking an experienced Floor Manager to lead on the shop floor in the absence of the Floor Manager. You will drive customer service, sales, and store standards, while mentoring staff and ensuring smooth daily operations.

The ideal candidate has at least 3 years of luxury retail experience, strong knowledge of CDG brands, and the ability to manage dynamics on the floor with professionalism and energy. A proactive mentor who can prioritize and deliver targets.

Qualifications

• Minimum 3 years of luxury retail sales experience.
• Experience with Comme des Garçons or similar luxury brands is beneficial.
• Knowledge of stock movement, replenishment and sell-through.
• Experience building client books and key accounts is advantageous.

Responsibilities

• Maintain standards and professional culture on the shop floor.
• Ensure top-tier customer service and achieve sales targets.
• Oversee floor staffing, rota feedback and training needs.
• Manage opening/closing of the store and floor zones in the manager's absence.
• Ensure correct use of Retail Pro by staff and handle stock replenishment.
• Produce daily cashing-up and end-of-day/season reports.

Skills

Retail sales

Luxury fashion experience

CDG brand knowledge

Clienteling

Stock management

Retail Pro knowledge

Tools

Retail Pro

Job description

Dover Street Market Los Angeles is seeking an experienced Floor Manager to lead on the shop floor in the absence of the Floor Manager. You will drive customer service, sales, and store standards, while mentoring staff and ensuring smooth daily operations.

The ideal candidate has at least 3 years of luxury retail experience, strong knowledge of CDG brands, and the ability to manage dynamics on the floor with professionalism and energy. A proactive mentor who can prioritize and deliver targets.