Senior Flood Operations Lead

Allied Solutions, LLC; Carmel (IN); On-site; USD 90,000 - 120,000; Full time

Job summary

Allied Solutions, LLC in Carmel, IN seeks a Flood Team Lead to manage complex flood insurance compliance cases and mentor junior staff. The role emphasizes NFIP and private flood policy interpretation, cross-functional collaboration, and driving process improvements to support audit readiness.

The successful candidate will lead a team of Flood Specialists, oversee escalation reviews, and maintain strong lender and insurance agent relationships while coordinating with compliance and legal teams

Qualifications

• High school diploma or GED; Bachelor's degree preferred.
• 5+ years of experience in flood insurance operations, loan servicing, or insurance compliance.
• 5-7 years of leadership experience.
• Proven expertise in NFIP and private flood insurance policy review and regulatory interpretation.
• Experience mentoring or leading teams in a flood operations environment.
• Strong understanding of audit processes, force-placement procedures, and compliance strategy.
• Excellent communication skills with experience managing agent and lender relationships.
• Preferred: Certification such as Certified Floodplain Manager (CFM) or equivalent.

Responsibilities

• Complex Flood Insurance Oversight – review and resolve escalated or high-risk flood insurance cases.
• Interpret advanced policy documentation including endorsements and elevation certificates.
• Ensure compliance with NFIP, private insurance, and lender-specific standards.
• Serve as a initial reviewer for coverage adequacy and documentation accuracy.
• Team Leadership & Mentoring – provide guidance and support to Flood Specialists I and II.
• Lead training sessions and assist in onboarding new team members.
• Offer performance feedback and support skill development.
• Act as a resource for technical and procedural questions.
• Lender Relationship Management – maintain strong working relationships with insurance agents and lender partners.
• Handle complex outbound and inbound communications regarding policy issues.
• Resolve disputes and ensure timely documentation delivery.
• Represent the flood operations team in cross-functional meetings.
• Compliance Strategy & Audit Support – lead preparation for internal and external audits.
• Monitor regulatory changes and update procedures accordingly.
• Collaborate with compliance and legal teams to ensure readiness and accuracy.
• Develop and maintain documentation for regulatory reporting.
• Process Improvement & Other Duties Assigned – identify inefficiencies and recommend workflow enhancements.
• Contribute to SOP development and system optimization.
• Participate in cross-functional initiatives to improve flood operations.
• Support departmental goals and strategic initiatives.
• Assist with overflow work and special projects.
• Provide input on technology and system enhancements.

Skills

Leadership

Communication

Policy review

Audit readiness

Mentoring

Education

Bachelor’s degree preferred

Job description

Allied Solutions, LLC in Carmel, IN seeks a Flood Team Lead to manage complex flood insurance compliance cases and mentor junior staff. The role emphasizes NFIP and private flood policy interpretation, cross-functional collaboration, and driving process improvements to support audit readiness.

The successful candidate will lead a team of Flood Specialists, oversee escalation reviews, and maintain strong lender and insurance agent relationships while coordinating with compliance and legal teams