Director, Specialty Operations

Allied Solutions, LLC; United States; Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

100% company-paid life and disability

401k options with company match

Three weeks PTO by end of first year

Job summary

The Director, Specialty Operations at Allied Solutions, LLC oversees specialty coverage processing (flood, real estate, commercial, and condos) across multiple physical and remote locations, ensuring regulatory compliance and high service standards. The role provides leadership and consultative support to clients and internal teams to optimize risk management product transactions.

Requires seasoned insurance operations experience and a proven ability to implement efficient processes while

Qualifications

• High school diploma or GED required.
• NFIP certification or proven NFIP experience preferred.
• P&C license or related trainings preferred.

Responsibilities

• Oversee operations for specialty coverages (flood, real estate, commercial, condominiums) across multiple locations.
• Lead and improve workflows, KPI reporting, and client servicing while ensuring regulatory compliance.
• Collaborate with risk, legal, and compliance teams to enforce risk management objectives and service standards.
• Develop staff, mentor leaders, and manage resources to meet service levels and budget goals.

Education

High school diploma or GED

NFIP certification

P&C license (preferred)

Job description

The Director, Specialty Operations oversees the operations (exception processing, data entry, outbound validation, and other) for specialty coverages for real estate, commercial, and condominiums in multiple physical and remote locations. The Director provides leadership and consultative services to clients and internal teams to ensure Allied Solutions processes for Specialty areas meet state and federal regulations regarding efficient and effective processing of risk management product transactions. This role ensures the delivery of excellent customer service by consistently maintaining high standards, modeling a passion for service, and creating an environment that allows the team to best represent Allied Solutions’ brand. This position requires a seasoned professional with experience in insurance operations, a deep understanding of specialty insurance products, and a proven track record of implementing efficient processes.

Job Duties and Responsibilities

Operations Workflow & KPI Management (40%) Effectively manage employees, processes, workflow, client servicing, and quality assurance regarding policies and procedures to meet all necessary flood insurance regulations/guidelines and other state and federal regulations regarding insurance tracking for other collaterals (condominiums, commercial, others). Develop and execute strategic operating plans for the efficient processing of flood insurance and specialty coverages to align insurance processing strategies with overall business objectives. Develop, maintain, and report key performance trends and opportunities with clients, sales field, business partners, and 3rd Party Suppliers regularly. Collaborate with the risk management Product and Operations teams to assess and minimize. losses and improve overall risk management associated with flood and specialty insurance products. Ensure compliance with regulatory requirements and industry standards. Manage assigned vendor/supplier partner relationships. Ensure Allied is leveraging options across the enterprise and identifying ways to tie into each other as appropriate (data sharing and added efficiencies). Identify trends for workflow improvements, training needs, and client service needs. Coordinate and execute solutions with various teams within department and/or with vendor/supplier companies. Deliver and Enhance Servicing (25%) Create and maintain processes for managing service level agreements and key performance indicators at Client and Allied portfolio levels. Communicate and collaborate with Allied’s sales team, Allied’s Risk & Compliance teams, Legal, and other Allied departments to identify and then execute adjustments and improvements to monitoring services for Specialty and Flood areas. Assist in troubleshooting, escalations, corrective actions, and controls within established Servicing. and Quality framework while ensuring compliance standards and regulations are in place. Senior Leader point of contact related to assigned processes during regular and after hours. Implement technology solutions to streamline processing workflows. Employee Management & Development (25%) Oversee and direct staff to maintain service level standards to meet clients and company expectations Foster employee involvement and employee empowerment to enable team members to contribute their best effort at work. Ability to help others develop their skills, identify strengths and weaknesses and make appropriate recommendations. Responsible for developing and coaching to ensure the department is meeting or exceeding service standards. Collaborate with Supervisors and other division/department leaders to effectively manage employee resources to ensure accurate and timely processing for all functional areas within the department. Follow Human Resource requirements for interviewing, counseling, evaluating, disciplining and terminating employees with guidance provided by management and HR. Ensures new employees are oriented to the organization, its policies, facilities, etc. Financial Budget Management & Trending (10%) Manage departments’ expenses to meet financial goals and budget. Evaluate and execute adjustments to staffing levels, ensuring that service standards are not compromised while meeting budget goals and benchmarks. Analyze monthly, quarterly and as needed reports for determining departmental benchmarks and developing trends that impact the department and clients.

Qualifications (Education, Experience, Certifications & KSA)

• High school diploma or GED required.
• 5-7 years of work-related experience required.
• Financial and/or Property & Casualty Insurance experience required for Flood, Commercial, and/or Condominiums.
• Certification(s) and/or Proven Work Experience (3+ Years) with National Flood Insurance Program (NFIP).
• Preferred P&C Insurance license and/or trainings / certifications.
• Preferred experience in Commercial loan originations and servicing.

Benefits

• medical, dental and vision insurance coverage
• 100% company-paid life and disability coverage
• 401k options with company match
• three weeks PTO by the end of the first year
• and much more.

Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

To view our privacy statement click here To view our terms and conditions click here If you don't see a role that fits your profile, Introduce Yourself to stay informed about news, events and opportunities. When you join Allied Solutions, you are part of a company that’s been recognized for its commitment to making an impact. Allied has been ranked by Forbes as one of America's Best Midsize Employers. Allied's customer service team has received the Center of Excellence certification by BenchmarkPortal for eight consecutive years. And in 2022, Allied was honored with a Spirit United award, acknowledging our 13-year relationship with United Way of Central Indiana. As Allied continues to expand into new markets and reach new clients, opportunities to join the company and advance your career grow as well. Allied continually invests in learning and development resources to help you build new skills and advance your career. Come grow with us! Thank you for your interest in Allied Solutions. Allied Solutions roles are listed with Job Category beginning with ALD.