Senior Fleet Maintenance & Shop Operations Manager

Hogan Transportation Companies; Orlando (FL); On-site; USD 65,000 - 85,000; Full time

Job summary

Hogan Transportation in Orlando, FL is seeking a Service Manager to directly supervise and coordinate shop activities. You will be accountable for shop performance, labor management, service levels, operating expenses, and customer service improvements.

Responsibilities include supervising service staff, scheduling, policy implementation, performance coaching, budgeting input, training programs, DOT compliance, payroll oversight, safety, and continuous process improvement.

Qualifications

• High school diploma or GED is required.
• 3+ years of management experience and 5+ years of truck maintenance experience are required.
• Strong organizational skills with great attention to detail.
• Excellent customer service and phone etiquette skills.
• Excellent written and verbal communication skills.
• Proficiency in Word, Excel, and internet tools.

Responsibilities

• Supervises the work of service employees to ensure quality standards, deadlines and proper procedures.
• Prepares and issues work schedules, deadlines and duty assignments for service employees.
• Implements departmental policies, procedures and service standards with management.
• Discusses job performance problems with employees to identify causes.
• Trains employees on company policies and job duties.
• Recruits, interviews and selects employees for hire.
• Analyses financial activities of the department and provides input into budget planning.
• Designs, implements and evaluates staff training and development programs and customer service initiatives.
• Applies knowledge of DOT regulations to department operations.
• Manages payroll process and monitors overtime.
• Identifies training needs and sets development goals for staff.
• Maintains a safe work environment.

Skills

Management

Customer service

Communication

Attention to detail

Education

High school diploma or GED

Tools

Word

Excel

Internet

Job description

Hogan Transportation in Orlando, FL is seeking a Service Manager to directly supervise and coordinate shop activities. You will be accountable for shop performance, labor management, service levels, operating expenses, and customer service improvements.

Responsibilities include supervising service staff, scheduling, policy implementation, performance coaching, budgeting input, training programs, DOT compliance, payroll oversight, safety, and continuous process improvement.