Fleet Maintenance Manager

Hogan Transportation; Lakeland (FL); On-site; USD 60,000 - 85,000; Full time

Job summary

Hogan Transportation in Lakeland, FL is seeking a Service Manager to directly supervise shop activities, manage labor, service levels, and expenses, and improve customer service.

You will schedule staff, enforce policies, train employees, handle payroll, monitor overtime, ensure DOT compliance, and drive performance through training and KPIs in a fast-paced trucking environment.

Qualifications

• High school diploma or GED required.
• 3+ years management experience, 5+ years truck maintenance experience required.
• Strong organizational skills with great attention to detail.
• Excellent communication skills, both verbal and written.
• Proficient in Word, Excel and the internet.

Responsibilities

• Directly supervise service shop employees to ensure quality standards and deadlines.
• Prepare and issue work schedules, deadlines and duty assignments.
• Implement departmental policies, procedures and service standards with management.
• Discuss performance issues and identify root causes.
• Train employees on company policies and job duties.
• Recruit, interview and hire staff as needed.
• Analyze departmental finances and contribute to budgeting processes.
• Design and evaluate staff training, development programs, and performance metrics.
• Apply DOT regulations to department operations.
• Manage payroll and monitor overtime.
• Identify training needs and set development goals.
• Maintain a safe work environment.

Skills

Organizational skills

Communication skills

MS Office (Word/Excel)

Education

High school diploma or GED

Tools

DOT regulations

Job description

Hogan Transportation is a 100-year-old full-service, multi-faceted transportation company operating throughout North America with a tradition of unparalleled, personalized service to clients, utilizing first-class equipment and advanced technology.

Job Summary

The Service Manager directly supervises and coordinates the activities and responsibilities in the shop. Accountable for the shop performance, including but not limited to, labor management, service level, operation expenses, team management and improving customer service.

Essential Duties and Responsibilities

• Supervises the work of service employees to ensure adherence to quality standards, deadlines and proper procedures.
• Prepares and issues work schedules, deadlines and duty assignments for service employees.
• Implements departmental policies, procedures and service standards in conjunction with management.
• Discusses job performance problems with employees to identify causes.
• Trains employees in the areas of company policies and job duties.
• Recruits, interviews and selects employees for hire.
• Analyzes financial activities of the department and provides input into the budget planning and preparation process.
• Designs, implements and evaluates staff training and development programs, customer service initiatives and performance measurement criteria.
• Applies knowledge of DOT regulations to department operations.
• Manages the payroll process and monitors and controls overtime.
• Identifies employee training needs and sets development goals for on the job, internal or external training.
• Maintains a safe work environment.
• Other duties as required.

Requirements

• High school diploma or GED required
• 3+ years management experience, 5+ years truck maintenance experience required.
• Strong organizational skills with great attention to detail
• Excellent communication skills, both verbal and written
• Proficient in Word, Excel and the internet