Fleet Maintenance Manager: Shop Ops & Service Excellence

Hogan Transportation Companies; Lakeland (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Hogan Transportation in Lakeland, FL seeks a Service Manager to supervise the shop and coordinate service activities. You will oversee labor, service levels, expenses, and customer satisfaction, ensuring DOT compliance and payroll control.

Ideal candidates have 3+ years in management and 5+ years of truck maintenance experience, with strong organizational, communication, and customer service skills. High school diploma or GED required; familiarity with Word, Excel, and the internet is expected.

Qualifications

• High school diploma or GED required.
• Minimum 3+ years management experience and 5+ years truck maintenance experience.
• Strong organizational skills with great attention to detail.
• Excellent customer service and phone etiquette.
• Excellent verbal and written communication skills.
• Proficient in Word, Excel and the internet.

Responsibilities

• Supervises the work of service employees to ensure quality, deadlines and procedures.
• Prepares and issues work schedules and duty assignments.
• Implements department policies and service standards with management.
• Discusses job performance problems and identifies causes.
• Trains employees in company policies and duties.
• Recruits, interviews and selects employees for hire.
• Analyzes department finances and assists in budget planning.
• Designs and evaluates staff training programs and customer service initiatives.
• Applies knowledge of DOT regulations to department operations.
• Manages payroll and monitors overtime.
• Identifies training needs and sets development goals.
• Maintains a safe work environment.

Skills

Management experience

Organizational skills

Customer service

Communication

Phone etiquette

Team supervision

Education

High school diploma or GED

Tools

Word

Excel

Internet

Job description

Hogan Transportation in Lakeland, FL seeks a Service Manager to supervise the shop and coordinate service activities. You will oversee labor, service levels, expenses, and customer satisfaction, ensuring DOT compliance and payroll control.

Ideal candidates have 3+ years in management and 5+ years of truck maintenance experience, with strong organizational, communication, and customer service skills. High school diploma or GED required; familiarity with Word, Excel, and the internet is expected.