Fleet Maintenance Manager

Talentify; Lakeland (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Hogan Transportation in Lakeland, FL seeks a Service Manager to supervise the shop and coordinate service activities. You will oversee labor, service levels, expenses, and customer satisfaction, ensuring DOT compliance and payroll control.

Ideal candidates have 3+ years in management and 5+ years of truck maintenance experience, with strong organizational, communication, and customer service skills. High school diploma or GED required; familiarity with Word, Excel, and the internet is expected.

Qualifications

• High school diploma or GED required.
• Minimum 3+ years management experience and 5+ years truck maintenance experience.
• Strong organizational skills with great attention to detail.
• Excellent customer service and phone etiquette.
• Excellent verbal and written communication skills.
• Proficient in Word, Excel and the internet.

Responsibilities

• Supervises the work of service employees to ensure quality, deadlines and procedures.
• Prepares and issues work schedules and duty assignments.
• Implements department policies and service standards with management.
• Discusses job performance problems and identifies causes.
• Trains employees in company policies and duties.
• Recruits, interviews and selects employees for hire.
• Analyzes department finances and assists in budget planning.
• Designs and evaluates staff training programs and customer service initiatives.
• Applies knowledge of DOT regulations to department operations.
• Manages payroll and monitors overtime.
• Identifies training needs and sets development goals.
• Maintains a safe work environment.

Skills

Management experience

Organizational skills

Customer service

Communication

Phone etiquette

Team supervision

Education

High school diploma or GED

Tools

Word

Excel

Internet

Job description

Hogan Transportation is a 100-year-old full-service, multi-faceted transportation company operating throughout North America with a tradition of unparalleled, personalized service to clients, utilizing first-class equipment and advanced technology.

Job Summary

The Service Manager directly supervises and coordinates the activities and responsibilities in the shop. Accountable for the shop performance, including but not limited to, labor management, service level, operation expenses, team management and improving customer service.

Essential Duties and Responsibilities

• Supervises the work of service employees to ensure adherence to quality standards, deadlines and proper procedures.
• Prepares and issues work schedules, deadlines and duty assignments for service employees.
• Implements departmental policies, procedures and service standards in conjunction with management.
• Discusses job performance problems with employees to identify causes.
• Trains employees in the areas of company policies and job duties.
• Recruits, interviews and selects employees for hire.
• Analyzes financial activities of the department and provides input into the budget planning and preparation process.
• Designs, implements and evaluates staff training and development programs, customer service initiatives and performance measurement criteria.
• Applies knowledge of DOT regulations to department operations.
• Manages the payroll process and monitors and controls overtime.
• Identifies employee training needs and sets development goals for on the job, internal or external training.
• Maintains a safe work environment.
• Other duties as required.

Requirements

• High school diploma or GED required
• 3+ years management experience, 5+ years truck maintenance experience required.
• Strong organizational skills with great attention to detail
• Excellent customer service and phone etiquette skills
• Excellent communication skills, both verbal and written
• Proficient in Word, Excel and the internet