Service Manager: Lead Shop Performance & Growth

Hogan; St. Louis (MO); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health plan options

PTO on hire

401K matching

Career development

Job summary

Hogan Transportation is seeking a Service Manager to directly supervise and coordinate shop activities. You will be accountable for shop performance, labor management, service levels and expenses, while driving customer satisfaction.

The role requires 3+ years of management and 5+ years in truck maintenance, with strong organizational and communication skills. Proficiency in Word/Excel and DOT knowledge are essential.

Qualifications

• 3+ years management experience; 5+ years truck maintenance experience required.
• Strong organizational skills with great attention to detail.
• Excellent communication skills, both verbal and written.
• Proficient in Word, Excel and the internet.

Responsibilities

• Supervises the work of service employees to ensure adherence to quality standards, deadlines and proper procedures.
• Prepares and issues work schedules, deadlines and duty assignments for service employees.
• Implements departmental policies, procedures and service standards in conjunction with management.
• Discusses job performance problems with employees to identify causes.
• Trains employees in the areas of company policies and job duties.
• Recruits, interviews and selects employees for hire.
• Analyzes financial activities of the department and provides input into the budget planning and preparation process.
• Designs, implements and evaluates staff training and development programs, customer service initiatives and performance measurement criteria.
• Applies knowledge of DOT regulations to department operations.
• Manages the payroll process and monitors and controls overtime.
• Identifies employee training needs and sets development goals for on the job, internal or external training.
• Maintains a safe work environment.
• Other duties as required.

Skills

Management experience

Truck maintenance

Organizational skills

Communication skills

Microsoft Word

Microsoft Excel

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Hogan Transportation is seeking a Service Manager to directly supervise and coordinate shop activities. You will be accountable for shop performance, labor management, service levels and expenses, while driving customer satisfaction.

The role requires 3+ years of management and 5+ years in truck maintenance, with strong organizational and communication skills. Proficiency in Word/Excel and DOT knowledge are essential.