Senior Fire Protection Service Manager – Lead Growth

McKinstry Co.; Seattle (WA); On-site; USD 94,000 - 163,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match and profit‑

Sharing plan

Paid time off and holidays

Medical, prescription, dental, and eye

Family formation benefits (adoption,IV

Fertility benefits

Parental leave (up to 16 weeks)

Transgender inclusive benefits

Commuter benefits

Pet insurance

Volunteer/community service time

Learning & advancement via McKinstryU

Onsite gyms or remote work stipend

Job summary

McKinstry is seeking an experienced Service Manager - Fire Protection to lead the Fire Protection Service Department in Seattle, WA. The role focuses on customer satisfaction, retention, and sustainable growth, coordinating service and inspection teams with field supervision and customers.

The position requires strong leadership, communication, and conflict-resolution skills, plus five years in related industries. Benefits include competitive pay and comprehensive programs.

Qualifications

• Five (5) years of experience in the fire sprinkler, fire alarm, or construction industry preferred; other relevant experience will be considered.
• Demonstrated leadership and team management experience.
• Strong conflict resolution skills.
• Effective written and verbal communication skills.
• High emotional intelligence and maturity.

Responsibilities

• Build strong relationships through responsive, effective communication with Service Customers and Service Department team members.
• Drive department growth and operational efficiency by identifying and addressing inspection deficiencies, repair opportunities, and new customer development.
• Partner with Service Coordinators to ensure scheduling practices and procedures are efficient, accurate and customer-focused, and that invoices and collections are completed timely.
• Oversee implementation and execution of material ordering, tracking, and delivery to Field Service staff to ensure maximum efficiency and timely project completion.
• Coordinate Field Labor with the Field Superintendent and Inspection Coordinator on all active projects and inspections to ensure optimal staffing and scheduling.
• Foster professional growth for all Service Department team members through mentoring, training, and regular performance feedback.
• Lead the day-to-day operations of the department with thoughtful leadership, modeling McKinstry’s core value of Put People First and leading by example.
• Perform other duties as assigned by the branch manager.

Skills

Leadership

Team management

Communication

Conflict resolution

Customer focus

Job description

McKinstry is seeking an experienced Service Manager - Fire Protection to lead the Fire Protection Service Department in Seattle, WA. The role focuses on customer satisfaction, retention, and sustainable growth, coordinating service and inspection teams with field supervision and customers.

The position requires strong leadership, communication, and conflict-resolution skills, plus five years in related industries. Benefits include competitive pay and comprehensive programs.