Fire Protection Services Manager - Seattle

McKinstry; Seattle (WA); On-site; USD 94,000 - 163,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Profit-sharing plan

Paid time off and holidays

Medical, prescription, dental, and视觉保险

Family formation benefits

Up to 16 weeks parental leave

McKinstry University learning & growth

Onsite gyms or remote worker reimburse

Job summary

McKinstry in Seattle, WA is seeking an experienced Service Manager - Fire Protection to lead the Fire Protection Service Department, focusing on customer satisfaction, retention, development, and sustainable growth.

You will oversee day-to-day operations of the Service and Inspection teams, coordinating with Field Supervision, Service Coordinators, Service Sales, and Customers to ensure exceptional service.

Qualifications

• Five (5) years of experience in the fire sprinkler, fire alarm, or construction industry preferred; other relevant experience will be considered.
• Demonstrated leadership and team management experience.
• Effective written and verbal communication skills.
• High emotional intelligence and maturity.

Responsibilities

• Build strong relationships through responsive, effective communication with Service Customers and Service Department team members.
• Drive department growth and operational efficiency by identifying and addressing inspection deficiencies, repair opportunities, and new customer development.
• Partner with Service Coordinators to ensure scheduling practices and procedures are efficient, accurate and customer-focused, and that invoices and collections are completed timely.
• Oversee implementation and execution of material ordering, tracking, and delivery to Field Service staff to ensure maximum efficiency and timely project completion.
• Coordinate Field Labor with the Field Superintendent and Inspection Coordinator on all active projects and inspections to ensure optimal staffing and scheduling.
• Foster professional growth for all Service Department team members through mentoring, training, and regular performance feedback.
• Lead the day-to-day operations of the department with thoughtful leadership, modeling McKinstry’s core value of Put People First and leading by example.
• Perform other duties as assigned by the branch manager.

Job description

McKinstry in Seattle, WA is seeking an experienced Service Manager - Fire Protection to lead the Fire Protection Service Department, focusing on customer satisfaction, retention, development, and sustainable growth.

You will oversee day-to-day operations of the Service and Inspection teams, coordinating with Field Supervision, Service Coordinators, Service Sales, and Customers to ensure exceptional service.