Senior Customer Success Manager, FinOps & Cloud Cost

Vantage

New York (NY)

Remote

USD 140,000 - 160,000

Full time

7 hours ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Remote-friendly role

US-based company

Job summary

Vantage in the United States is seeking a Customer Success or Technical Account Manager to join our growing team. You will lead post-sale onboarding, drive adoption, and help customers realize value from the Vantage platform.

The ideal candidate has FinOps cloud cost management experience, can communicate effectively with CTOs and VPs, and thrives in a fast-paced SaaS environment while supporting a broad portfolio of accounts across SMB to enterprise.

Qualifications

5+ years in Customer Success or Technical Account Manager roles in B2B tech or SaaS environments.
Strong communication with ability to tailor to CTOs, VPs of Engineering/Infrastructure, and DevOps.
Experience with FinOps Cloud Cost Management solutions.
Bias for action and comfort with ambiguity.
Ability to manage a wide portfolio of accounts from SMB to enterprise.
Empathy and customer-centric mindset.

Responsibilities

Own the complete lifecycle of post-sale customer engagement, including onboarding, adoption, value reviews, and renewal playbooks.
Become a trusted advisor to customers to maximize the value of the Vantage solution.
Advocate for customers to drive timely resolution of issues and requests for feature enhancements.
Engage with all levels of customer organizations to support a multi-threaded engagement model.