Senior Financial Systems Support Specialist – Onsite Training

SBS Creatix, LLC; St. Louis (MO); Hybrid; USD 42,000 - 60,000; Full time

Job summary

SBS Creatix, LLC is seeking a Sr. Customer Service Specialist in the St. Louis area for a contract role. The position starts onsite for training (4–5 weeks) and transitions to remote work with leadership-determined flexibility after training.

You'll handle a high-volume phone support workload, serving as the first point of contact for branch associates learning new technology. Strong communication and problem-solving skills are essential to deliver clear, reliable answers.

Qualifications

• At least 3 years of call center experience (5+ years preferred).
• Proven experience in a high-volume contact center.
• Comfortable learning and working across multiple technology systems.
• Ability to handle difficult conversations with patience and professionalism.
• Ability to explain complex information clearly to a non-technical audience.
• Strong verbal and written communication skills.
• Highly organized, detail-oriented, dependable, and punctual.
• Sound judgment, decision making, and conflict resolution skills.
• Ability to multitask and stay calm under pressure.
• Comfortable spending the majority of your day on the phone.
• Solid computer skills, including Microsoft Office and web-based applications.
• Proficient typing skills.
• Minimum of a high school diploma.

Responsibilities

• Handle 50-60 inbound calls per day as a phone service representative
• Answer incoming questions and requests related to a new system implementation
• Provide branch associates with clear information, friendly support, and reliable solutions
• Educate callers on new systems and technology being rolled out across the firm
• Meet established call quality and efficiency expectations
• Partner with teammates to provide coverage and support as needed
• Participate in monthly department meetings and periodic training sessions
• Work in a fast-paced, high-volume contact center environment

Skills

Call center

High-volume environment

Customer service

Microsoft Office

Typing speed

Education

High school diploma

Tools

CRM systems

Job description

SBS Creatix, LLC is seeking a Sr. Customer Service Specialist in the St. Louis area for a contract role. The position starts onsite for training (4–5 weeks) and transitions to remote work with leadership-determined flexibility after training.

You'll handle a high-volume phone support workload, serving as the first point of contact for branch associates learning new technology. Strong communication and problem-solving skills are essential to deliver clear, reliable answers.