Senior Bank Teller

F And M Trust; Hagerstown (MD); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) with employer match

Wellness programs

Life insurance

Short-term disability

Long-term disability

Educational assistance

Career advancement opportunities

Job summary

F&M Trust's West Washington Street Office in Hagerstown, MD seeks a Senior Financial Services Representative to lead daily branch operations and deliver high-quality financial solutions. This full-time role combines hands-on transactional work with mentorship and client relationship building, offering growth opportunities and a comprehensive benefits package.

The ideal candidate has a high school diploma or equivalent, strong communication, and a customer-first mindset, with ability to handle

Qualifications

• High school diploma or equivalent required.
• Previous experience in financial services or customer-facing banking role preferred.
• Strong communication skills and confidence discussing financial solutions.
• Ability to balance multiple priorities in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Professional, courteous, and team-oriented approach.

Responsibilities

• Support and coordinate daily branch operations to ensure smooth customer service delivery.
• Perform a wide variety of financial transactions with a high level of accuracy and confidentiality.
• Build relationships with customers by identifying needs and recommending appropriate products and services.
• Open and service consumer deposit accounts and support business account openings as needed.
• Act as a trusted resource for customers, team members, and branch leadership.
• Maintain compliance with bank policies, procedures, and regulatory requirements.
• Lead by example when it comes to professionalism, teamwork, and service standards.

Education

High school diploma or equivalent

Job description

Position Overview

F&M Trust is seeking an experienced and service-driven Senior Financial Services Representative to join our West Washington Street Office in Hagerstown, MD. This role serves as a key operational and customer-facing leader within the branch, supporting daily office functions while delivering high-quality financial solutions to customers.

The Senior FSR combines hands-on transactional responsibilities with mentorship and operational oversight, helping ensure the branch runs efficiently while maintaining a strong focus on relationship-building and service excellence.

This is a full-time position, typically working approximately 40 hours per week, with access to a comprehensive benefits package and opportunities for professional growth.

What You'll Do

As a Senior Financial Services Representative, you will:

• Support and coordinate daily branch operations to ensure smooth customer service delivery
• Perform a wide variety of financial transactions with a high level of accuracy and confidentiality
• Build relationships with customers by identifying needs and recommending appropriate products and services
• Open and service consumer deposit accounts and support business account openings as needed
• Act as a trusted resource for customers, team members, and branch leadership
• Maintain compliance with bank policies, procedures, and regulatory requirements
• Lead by example when it comes to professionalism, teamwork, and service standards

What We're Looking For

The ideal candidate will bring both technical skill and a customer-first mindset. Key qualifications include:

• High school diploma or equivalent required
• Previous experience in a financial services or customer-facing banking role preferred
• Strong communication skills and confidence discussing financial solutions
• Ability to balance multiple priorities in a fast-paced environment
• Detail-oriented with strong organizational skills
• Professional, courteous, and team-oriented approach
• Willingness to learn, grow, and adapt as part of an evolving banking environment

Why F&M Trust?

We're committed to supporting our employees both professionally and personally. Our benefits include:

• Medical, dental, and vision coverage
• Paid time off available immediately, plus 11 paid bank holidays each year
• 401(k) retirement plan with up to 6% employer match
• Wellness and employee assistance programs
• Employer-paid life insurance, short-term disability, and long-term disability
• Educational assistance and ongoing training opportunities
• Clear paths for advancement within the organization

Similar Roles You May Know

At other financial institutions, this position may be known as:

Head Teller, Lead Universal Banker, Branch Operations Lead, Personal Banker, Relationship Banker, Universal Banker, Branch Banker, Retail Banker, or Customer Service Representative.

F&M Trust is an Equal Opportunity Employer - Disability/Vet