Senior Final-Mile Delivery Operations Leader

Werner Enterprises, Inc.; Piscataway Township (NJ); On-site; USD 73,000 - 97,000; Full time

Job summary

Werner Enterprises in New Jersey is seeking a Delivery Operations Manager to lead a team of contracted home delivery partners and internal staff in a fast-paced environment. You will oversee all facets of delivery operations, transportation, and client relationships to meet and exceed requirements.

The role emphasizes safe operations, adherence to OSHA, and development of warehouse personnel. Ideal candidates have 2–3 years in warehouse management, strong leadership, and proven ability to drive

Qualifications

• Strong knowledge of warehouse processes, technology, order fulfillment to retail, transportation, and supply chain management.
• Excellent written and verbal communication skills.
• Proven leadership ability; demonstrated ability to build, mentor, train, grow and lead a team.
• Experience in a direct customer interaction role, with a solid background of managing work teams to meet client expectations.
• Minimum 2-3 years of experience in warehouse management, distribution, and inventory control - preferably in big box consumer goods or last-mile distribution (3PL).
• Manage up to 9+ (White Glove Furniture) Delivery Units per day / Contracted independent home delivery teams

Responsibilities

• Support strategic direction in order that all activities delivery operations align with the client’s goals and expectations.
• Ensure proper measuring and monitoring of the complete fulfillment cycle to meet and exceed client requirements - including transportation, receiving and quality inspections, return inventory management.
• Ensures a safe work environment and equipment operation in compliance with OSHA and other state and local fire and safety regulations.
• Support the enforcement of all government regulations related to the warehouse operations and transportation operation including but not limited to OSHA and other governmental agencies.
• Support policies and procedures for all maintenance activities.
• Support a culture of a team environment.
• Confers with senior management, reviews and analyzes activity, operating and forecast reports to determine whether modifications in operations are required.
• Support for the overall direction, coordination, motivation, and evaluation of direct reports.
• Establishes and directs a plan of personal development which will support the client’s requirements, and specifications.
• Effective manage KPI reporting.

Skills

Leadership

Communication

Organizational skills

Team management

Customer interaction

KPI reporting

Tools

Microsoft Office Suite

Job description

Werner Enterprises in New Jersey is seeking a Delivery Operations Manager to lead a team of contracted home delivery partners and internal staff in a fast-paced environment. You will oversee all facets of delivery operations, transportation, and client relationships to meet and exceed requirements.

The role emphasizes safe operations, adherence to OSHA, and development of warehouse personnel. Ideal candidates have 2–3 years in warehouse management, strong leadership, and proven ability to drive