Senior Field Technology Training Lead

CACI International Inc; Maryland; Hybrid; USD 79,000 - 165,000; Full time

Job summary

CACI International Inc in National Harbor, MD is seeking a Senior Training Specialist to support a Department of Homeland Security contract. This role develops and delivers role-based technical training, guides, and quick-reference resources to empower field technology staff and align with standardized processes.

Occasional travel up to 10% is required, with a hybrid work pattern three days on site and two remote.

Qualifications

• Master’s degree with 7+ years of experience in training development and delivery, instructional design, or related field.
• Equivalent experience will be considered: No degree + 16 years; Associate’s +12; Bachelor’s +10.
• Ability to obtain a Public Trust clearance.
• Experience developing and delivering technical training for IT support personnel or field technicians.
• Strong instructional design expertise and learner-centered training approaches.

Responsibilities

• Develop and deliver role-based technical training, troubleshooting instruction, and quick-reference resources that enhance field technology staff capabilities and promote consistent support practices.
• Assess field technician training needs and implement targeted learning strategies that improve adoption of standardized processes, tools, workflows, and support procedures.
• Develop a comprehensive Field Technology Training Curriculum covering ITSM workflows, diagnostic tools, troubleshooting methodologies, and standardized support procedures.
• Create job aids, quick-reference guides, cheat sheets, desktop guides, and micro-learning resources that support on-the-job performance.
• Conduct training needs assessments using surveys, interviews, observations, and performance data to identify capability gaps and opportunities for improvement.
• Partner with field technicians and regional stakeholders to identify training requirements and develop solutions aligned with operational needs.
• Design and deliver scenario-based troubleshooting training that strengthens diagnostic, critical-thinking, and problem-solving skills through realistic field scenarios.
• Deliver training on ITSM platforms, optimized workflows, ticket management practices, remote diagnostic tools, and standardized support processes.
• Develop engaging training materials, including presentation decks, participant guides, job aids, instructional videos, and interactive learning content.
• Establish training metrics and evaluation methods to measure learning effectiveness and its impact on field operations and overall performance.
• Contribute to the Monthly Field Operations Improvement Summary by providing training-related metrics, trends, and recommendations.
• Collaborate with ITSM and documentation specialists to ensure training materials align with workflow optimization initiatives and standardized procedures.
• Develop knowledge-transfer strategies, including train-the-trainer programs, communities of practice, and peer-learning networks.

Skills

Instructional design

Technical training

Training development

Learning needs analysis

Education

Master’s degree in Training/Instructional Design or related field

Job description

CACI International Inc in National Harbor, MD is seeking a Senior Training Specialist to support a Department of Homeland Security contract. This role develops and delivers role-based technical training, guides, and quick-reference resources to empower field technology staff and align with standardized processes.

Occasional travel up to 10% is required, with a hybrid work pattern three days on site and two remote.