Senior Training Specialist

CACI; National Harbor (MD); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible time off

Robust learning resources

Job summary

CACI International Inc. seeks a Senior Training Specialist to support a Department of Homeland Security contract.

You will develop and deliver role-based technical training, create quick-reference resources, and drive adoption of standardized ITSM workflows and tools across field teams. You will design a comprehensive curriculum, conduct needs assessments, and partner with field technicians and regional stakeholders to tailor solutions for evolving mission requirements, measuring impact along

Qualifications

• Master's degree with 7+ years of training development and delivery or equivalent experience.
• Experience delivering technical training for IT support personnel or field technicians.
• Ability to obtain a Public Trust clearance.

Responsibilities

• Develop and deliver role-based technical training and quick-reference resources.
• Assess training needs and implement learning strategies to improve adoption of processes and tools.
• Create a Field Technology Training Curriculum covering ITSM workflows and troubleshooting.
• Develop job aids, guides, videos, and micro-learning content for on-the-job performance.
• Conduct needs assessments using surveys, interviews, and performance data.
• Collaborate with field technicians and stakeholders to align training with operational needs.
• Design scenario-based troubleshooting training to strengthen critical thinking.
• Deliver training on ITSM platforms, workflows, ticket management, and remote tools.
• Establish training metrics to measure learning effectiveness and impact.
• Contribute training metrics and recommendations to Monthly Field Operations Improvement Summary.
• Develop knowledge-transfer strategies and train-the-trainer programs.

Skills

Instructional design

Technical training

Training development

Learner-centered design

Education

Master's degree + 7+ years experience

Equivalent experience considered

Job description

Job Title: Senior Training Specialist

Job Category: Training

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

* * *

The Opportunity:

CACI is seeking a Senior Training Specialist to support a Department of Homeland Security contract. This is a unique opportunity to contribute to a mission of national importance by supporting transformational initiatives that modernize technology delivery, strengthen enterprise capabilities, and improve operational effectiveness.

In this role, you will collaborate with other CACI team members to develop and implement innovative learning solutions for field technology teams. You will play a key role in enhancing workforce capabilities, driving adoption of standardized processes and tools, and enabling personnel to effectively meet evolving mission requirements.

If you are passionate about instructional design, technical training, and helping organizations transform the way they work, this position offers the opportunity to make a direct and meaningful impact on a high-visibility national security mission.

Work Location:

This position is based in National Harbor, Md 3x a week with remote work the other 2 days.

Responsibilities:

• Develop and deliver role-based technical training, troubleshooting instruction, and quick-reference resources that enhance field technology staff capabilities and promote consistent support practices.
• Assess field technician training needs and implement targeted learning strategies that improve adoption of standardized processes, tools, workflows, and support procedures.
• Develop a comprehensive Field Technology Training Curriculum covering ITSM workflows, diagnostic tools, troubleshooting methodologies, and standardized support procedures.
• Create job aids, quick-reference guides, cheat sheets, desktop guides, and micro-learning resources that support on-the-job performance.
• Conduct training needs assessments using surveys, interviews, observations, and performance data to identify capability gaps and opportunities for improvement.
• Partner with field technicians and regional stakeholders to identify training requirements and develop solutions aligned with operational needs.
• Design and deliver scenario-based troubleshooting training that strengthens diagnostic, critical-thinking, and problem-solving skills through realistic field scenarios.
• Deliver training on ITSM platforms, optimized workflows, ticket management practices, remote diagnostic tools, and standardized support processes.
• Develop engaging training materials, including presentation decks, participant guides, job aids, instructional videos, and interactive learning content.
• Establish training metrics and evaluation methods to measure learning effectiveness and its impact on field operations and overall performance.
• Contribute to the Monthly Field Operations Improvement Summary by providing training-related metrics, trends, and recommendations.
• Collaborate with ITSM and documentation specialists to ensure training materials align with workflow optimization initiatives and standardized procedures.
• Develop knowledge-transfer strategies, including train-the-trainer programs, communities of practice, and peer-learning networks, to promote long-term knowledge retention and organizational capability.

Qualifications:

Required:

• Master's degree with 7+ years of experience in training development and delivery, instructional design, technical training, or a related field. Equivalent experience will be considered:
• No degree + 16 years of relevant experience
• Associate's degree + 12 years of relevant experience
• Bachelor's degree + 10 years of relevant experience
• Ability to obtain a Public Trust clearance.
• Demonstrated experience developing and delivering technical training for IT support personnel, field technicians, or similar technical audiences.
• Strong instructional design expertise and the ability to create engaging, effective, and learner-centered training experiences.

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Pay Range :

There are a host of factors that can influence final salar