Onsite Customer Care Specialist – Honolulu

TEKsystems; Honolulu (HI); On-site; USD 57,308,000 - 60,174,000; Full time

Job summary

TEKsystems is seeking motivated individuals for a Contract-to-Hire Customer Service Representative role in Honolulu, Hawaii. Fully onsite, you will handle inbound calls, assist customers with questions, document interactions, and follow call guidelines to deliver outstanding service.

Ideal candidates have a high school diploma or equivalent, strong communication skills, and a willingness to learn. Training is provided, and recent graduates are encouraged to apply to join a growing team in a

Qualifications

• High school diploma or equivalent required.
• Recent graduates encouraged to apply.
• Customer service experience preferred but not required.
• Strong verbal and written communication skills.
• Basic computer skills and ability to learn new systems quickly.
• Ability to remain professional in a fast-paced environment.
• Strong problem-solving and organizational skills.
• Reliable, punctual, and dependable.

Responsibilities

• Answer incoming customer calls and provide outstanding service
• Assist customers with questions, concerns, and account-related inquiries
• Resolve issues and provide appropriate solutions
• Accurately document customer interactions in company systems
• Navigate multiple computer systems while maintaining attention to detail
• Follow company policies, procedures, and call guidelines
• Escalate complex situations to the appropriate departments when necessary
• Meet attendance, productivity, and quality standards

Skills

Customer service

Verbal and written communication

Basic computer skills

Attention to detail

Reliability and punctuality

Education

High school diploma or equivalent

Recent graduates encouraged to apply

Job description

TEKsystems is seeking motivated individuals for a Contract-to-Hire Customer Service Representative role in Honolulu, Hawaii. Fully onsite, you will handle inbound calls, assist customers with questions, document interactions, and follow call guidelines to deliver outstanding service.

Ideal candidates have a high school diploma or equivalent, strong communication skills, and a willingness to learn. Training is provided, and recent graduates are encouraged to apply to join a growing team in a