Senior Field Technician — On-Site Installations & Training

Matthews Marking Systems; Atlanta (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

Matthews Marking Systems is seeking a Sr. Field Service Technician to install, start up, train, troubleshoot and maintain our equipment at customer sites across the Atlanta area and the surrounding states.

You will travel regionally including GA, FL, MS, TN, NC, SC, perform on-site repairs, drive the company vehicle, and coordinate with sales and engineering to optimize equipment performance and customer satisfaction. Strong communication and problem-solving skills are essential.

Qualifications

• Associate’s Degree and/or certification/apprenticeship in technical, mechanical, electrical technology or related field.
• 6+ years of previous Service Technician experience; or equivalent combination of education and experience.
• Must have current driver’s license.
• Routine travel locally, nationally, and/or internationally may be required.
• Strong verbal and written communication skills.
• Proficiency in MS Office Suite, Outlook & Internet applications.
• Ability to work autonomously and within a team in a fast-paced and deadline-oriented environment.

Responsibilities

• Installs systems including custom applications.
• Performs start-ups of equipment on the business site, handles maintenance and repairs equipment as needed.
• Communicates with customers in solving any service-related issues, managing customer expectations and advising customer on investments to consider for equipment.
• Provides technical assistance, via phone and email, to help troubleshoot and repair equipment, coordinates problem resolution with product services, engineering, customer service and other personnel.
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including customers, distributors and team members.
• Maintains equipment inventory, tool kits, repair parts and company vehicle.
• Provides service support for sales during sales calls and provides support for new products, working with product management and sales.
• Keeps Salesforce, calendars and cases updated and current.
• Works with engineering team regarding equipment schematics and service.
• Ensures completion of Salesforce cases in timely manner so billing can be initiated.
• Trains, develops, mentors and coaches less-tenured technicians on service jobs.
• Additional duties as assigned

Skills

Analytical skills

Interpersonal skills

Problem-solving

Presentation skills

Budgeting

Project management

Planning skills

Team collaboration

Self-motivated

Education

Associate’s Degree or technical certification in mechanical/electrical technology

Tools

MS Office Suite

Outlook

Internet applications

Job description

Matthews Marking Systems is seeking a Sr. Field Service Technician to install, start up, train, troubleshoot and maintain our equipment at customer sites across the Atlanta area and the surrounding states.

You will travel regionally including GA, FL, MS, TN, NC, SC, perform on-site repairs, drive the company vehicle, and coordinate with sales and engineering to optimize equipment performance and customer satisfaction. Strong communication and problem-solving skills are essential.