Senior Field Support & Training Specialist (Remote)

Dover Corporation; United States; Remote; USD 69,000 - 125,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401k Retirement Plan

Flexible Spending

Paid Holidays

Job summary

Dover Food Retail is hiring a Senior Field Support Specialist to oversee the customer experience post shipment and supervise regional contractors across the West/Central region.

You will diagnose field issues, coordinate with field teams, and ensure adherence to safety guidelines while driving quality and timely resolutions. This role requires extensive travel and technical know-how in refrigeration systems.

Qualifications

• High School diploma with ten or more years in relevant field or five years in supermarket refrigeration.
• Journeyman refrigeration certificate may be required in some regions.
• AC/R certification and EPA certification preferred.

Responsibilities

• Utilizes knowledge of refrigeration, mechanical, hydronic, and electrical machinery to make independent repair decisions and direct end users or contractors.
• Trains regional contractors and dealers on installation and maintenance; relays training needs to the training department.
• Supervises installation/service reps with repairs or updates to equipment as needed.
• Ensures DFR quality standards through customer visits and follow-ups.
• Defines maintenance schedules with product management, engineering, and quality for manuals.

Skills

Refrigeration

Electrical systems

Training delivery

Customer relations

High travel

Education

High School diploma

Journeyman refrigeration certificate

Tools

AC/R tools

EPA Certification

Job description

Dover Food Retail is hiring a Senior Field Support Specialist to oversee the customer experience post shipment and supervise regional contractors across the West/Central region.

You will diagnose field issues, coordinate with field teams, and ensure adherence to safety guidelines while driving quality and timely resolutions. This role requires extensive travel and technical know-how in refrigeration systems.