Senior Field Support Specialist: End-User Tech Leader

ummc; Jackson (MS); On-site; USD 52,000 - 76,000; Full time

Job summary

University of Mississippi Medical Center seeks a Senior Field Support Specialist within the Division of Information Systems. This role provides complex end-user computing support, including installation, configuration, testing, and tier 2 support for software and hardware.

Ideal candidate has an associate or bachelor's degree and at least 2 years in field support or technical support, with strong communication and project management skills. On-site, day shift, Main Campus Jackson.

Qualifications

• Knowledge of it infrastructure, computer systems, software applications functionality.
• Technical aptitude to analyze and evaluate new software application.
• Project management skills.
• Verbal and written communication skills.
• Troubleshooting, analytical, and problem resolution skills.

Responsibilities

• Serves as an expert resource to end users by anticipating, and identifying educational, procedural, and functional problems associated with the implementation of new or revised applications and patches.
• Collaborates with end users to define requirements for new systems and evaluates and recommends solutions.
• Ensures product upgrades, enhancements, and future roll‑out projects met business requirements and fulfill end user requirements.
• Performs complex problem diagnosis, support, and maintenance for applications, software, hardware and connectivity issues.
• Identifies root causes of recurring problems and implements solutions or escalates problems to technical services personnel, management and/or vendors as required.
• Assists management in the training of field support specialist who are capable of supporting and handling complex and escalated problems and ensuring quality standards are maintained.
• Projects long range requirements for end user computing environments in conjunction with other technology services.

Skills

IT infrastructure

Computer systems

Software applications

Technical aptitude

Project management

Verbal communication

Written communication

Troubleshooting

Analytical skills

Problem resolution

Education

Associate's degree

Bachelor's degree

Job description

University of Mississippi Medical Center seeks a Senior Field Support Specialist within the Division of Information Systems. This role provides complex end-user computing support, including installation, configuration, testing, and tier 2 support for software and hardware.

Ideal candidate has an associate or bachelor's degree and at least 2 years in field support or technical support, with strong communication and project management skills. On-site, day shift, Main Campus Jackson.