Senior Field Service Technician - Industrial Dock & Equipment

Insight Global; Angier (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Insight Global is seeking a Senior Field Service Technician to lead on-site service for industrial loading dock, door, and material handling equipment at customer sites. This role emphasizes hands-on diagnostics, repair, and preventative maintenance in diverse customer environments.

You will diagnose electrical and mechanical failures, mentor junior technicians, interface with customers, and ensure safety compliance on every service visit while delivering reliable, quality service.

Qualifications

• Strong diagnostic skills for electrical and mechanical systems.
• Hands-on technician with troubleshooting experience.
• Ability to read schematics and service manuals.
• Follows safety procedures and quality standards.
• Experience in preventative maintenance programs.

Responsibilities

• Diagnose electrical and mechanical failures at customer sites.
• Perform preventative maintenance on loading dock, door, and material handling equipment.
• Execute repairs independently and to OEM specifications.
• Interface directly with customers to explain issues and solutions.
• Mentor junior technicians and share field knowledge.
• Maintain safety compliance on every service visit.

Skills

Technical

Mechanical aptitude

Electrical troubleshooting

Hydraulic systems understanding

Preventative maintenance experience

Education

OSHA 10

OSHA 30

Job description

Insight Global is seeking a Senior Field Service Technician to lead on-site service for industrial loading dock, door, and material handling equipment at customer sites. This role emphasizes hands-on diagnostics, repair, and preventative maintenance in diverse customer environments.

You will diagnose electrical and mechanical failures, mentor junior technicians, interface with customers, and ensure safety compliance on every service visit while delivering reliable, quality service.