Senior Field Service Technician – Heavy Equipment Diagnostics

Caterpillar; Green Valley (AZ); Presencial; USD 81.000 - 122.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision benefits

401(k) savings plans

Paid time off

Health Savings Account (HSA)

Flexible Spending Accounts (FSAs)

Tuition Reimbursement

Descripción de la vacante

Caterpillar Inc. in Green Valley, AZ is seeking a Customer Service Specialist to perform complex repairs on construction equipment with advanced mechanical and diagnostic skills.

You will read drawings and service manuals, evaluate safety and repairability, and communicate findings to technical staff and customers. This onsite role emphasizes teamwork, leadership readiness, and delivering reliable service to customers.

Formación

• Previous experience in the repair or modification of construction equipment, generator sets, and/or fixed plant facilities.
• Heavy equipment maintenance and repair.
• Previous experience as a Team Lead in a shop or field setting.

Responsabilidades

• Performs complex assembly and disassembly of construction and mining equipment which includes performing diagnostic analysis to identify necessary repairs or improvements to major equipment systems including but not limited to engine, transmission, final drive, hydraulics, electrical, etc.
• Reads engineering drawings, schematics, service manuals and work orders for directions and safe operating practices.
• Performs safety, serviceability, and reparability evaluations on all construction or other equipment.
• Works with minimal supervision to perform all jobs.
• Operates all types of construction and most maintenance support equipment with full knowledge of machine systems and safe operation.
• Communicates through verbal and written reports with technical staff, visitors, customers, and other employees.
• Uses limited instrumentation to determine the root cause of problems.
• Trains other mechanics and visitors in performing repair work, reading service manuals, maintenance manuals and vehicle schematics.
• Use oxy-acetylene and arc welding equipment to perform non-critical repairs or equipment modifications.
• Reads and understands engineering drawings and performs layout of welding work.
• Works effectively in a team environment. Shifts easily into the role of either team member or team leader.

Conocimientos

Customer focus

Data gathering & analysis

Service excellence

Effective communications

Problem solving

Descripción del empleo

Caterpillar Inc. in Green Valley, AZ is seeking a Customer Service Specialist to perform complex repairs on construction equipment with advanced mechanical and diagnostic skills.

You will read drawings and service manuals, evaluate safety and repairability, and communicate findings to technical staff and customers. This onsite role emphasizes teamwork, leadership readiness, and delivering reliable service to customers.