Senior Field Service Technician – Doors & Repairs (Travel)

Owens Corning; Lexington (KY); On-site; USD 42,000 - 68,000; Full time

Job summary

Owens Corning seeks a Field Service Technician to perform basic technical services at customer sites or in the field, evaluating doors, processing claims, and coordinating repairs within the Masonite process timelines. The role requires 2–4 years of customer-facing experience and door experience, high school diploma, proficiency with Microsoft Office, and possession of a valid driver's license.

Expect up to 75% travel and close collaboration with field teams.

Qualifications

• High school diploma or GED required.
• 2–4 years experience communicating directly with customers or an associates degree in business.
• 2–4 years experience in quality or field technician work preferred.
• 2–4 years experience working with doors preferred.
• Proficiency in Microsoft Office (Outlook, MS Teams, Word).
• Competent with handheld measurement tools (tape measure, level, micrometer).

Responsibilities

• Evaluate doors rejected by customers and document issues within the required Masonite process timeframe.
• Repair doors under warranty in a timely, cost-effective manner.
• Record all time worked in the company timekeeping system.
• Schedule customer and jobsite visits and plan travel to arrive on time.
• Handle all money transactions, receipts, and submit expense reports promptly.
• Work under supervision following detailed guidelines for moderately complex repairs.
• Communicate issues to Field Service Manager and request assistance as needed.
• May take on additional duties including field inspections and repairs as required.
• Liaise professionally between the company and customers at all times.
• Perform other duties as assigned; travel up to 75% (overnight as needed).

Skills

Customer communication

Microsoft Office

Handheld measurement tools

Travel readiness

Education

High school diploma or GED

Associate degree in business

Tools

Tape measure

Level

Micrometer

Job description

Owens Corning seeks a Field Service Technician to perform basic technical services at customer sites or in the field, evaluating doors, processing claims, and coordinating repairs within the Masonite process timelines. The role requires 2–4 years of customer-facing experience and door experience, high school diploma, proficiency with Microsoft Office, and possession of a valid driver's license.

Expect up to 75% travel and close collaboration with field teams.