Senior Field Service Specialist: LC/MS & Newborn Screening

Waters Corporation; St. Louis (MO); On-site; USD 85,000 - 115,000; Full time

Job summary

Waters Corporation's Field Services Organization in the Kansas City, MO area is seeking a Newborn Screening Senior Field Service Specialist to provide on-site support for LC and MS products, with focus on newborn screening applications. You will follow Waters’ complaint handling processes to ensure compliance and customer satisfaction.

You will install, maintain, troubleshoot, and train customers on Waters product suites (LC, LC/MS, HPLC/UPLC, Informatics), travel overnight as needed, including

Qualifications

• Minimum 3+ years experience specializing in mass spectrometry, preferably as a service engineer or within a clinical laboratory setting, newborn screening experience is a plus.
• Experience with LC/MS instrumentation in a clinical, forensics, hospital or IVD lab setting is strongly preferred.
• Valid Driver's License in good standing is mandatory

Responsibilities

• Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, Informatics), primarily focused on LC/MS systems used for newborn screening applications
• Establish and maintain effective relationships with external and internal customers ensuring their success
• Manage customer expectations by communicating work performed and providing follow-up plan if needed
• Ensure customer compliance regulations are followed
• Deliver system level training at customer sites
• Manage service inventory according to Waters policies
• Issue field service reports daily to document work performed
• Maintain sound knowledge regarding the technology and customers' application demands
• Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales
• Ensure that quality system procedures and Health & Safety standards are adhered to at all times

Skills

Mass spectrometry

LC/MS troubleshooting

Customer service

Communication skills

Education

Bachelor's degree in Analytical Chemistry, Biology, Physics, Engineering or related field

Tools

LC/LC-MS Instrumentation

Waters instruments

Job description

Waters Corporation's Field Services Organization in the Kansas City, MO area is seeking a Newborn Screening Senior Field Service Specialist to provide on-site support for LC and MS products, with focus on newborn screening applications. You will follow Waters’ complaint handling processes to ensure compliance and customer satisfaction.

You will install, maintain, troubleshoot, and train customers on Waters product suites (LC, LC/MS, HPLC/UPLC, Informatics), travel overnight as needed, including