Senior Field Service Representative- Fort Bragg

Src,-Inc; Fort Bragg (NC); On-site; USD 70,000 - 110,000; Full time

Job summary

SRCTec, LLC is seeking a Senior Field Service Representative to support local units at Fort Bragg, NC. The role acts as an SME for sustainment-related technical matters, leading pre- and post-sales support through demonstrations, advanced training, field support, and remote assistance.

The position involves integrating with assigned units in garrison and CONUS/OCONUS deployments (excluding danger zones) and mentoring junior FSRs while contributing to product design for supportability.

Qualifications

• Requires extensive field service experience and technical training.
• Ability to document requirements and translate them into actionable tasks for engineering teams.
• Mentors junior field service representatives and supports system deployments.

Responsibilities

• Lead field training and service support at customer locations, domestically and internationally.
• Partner with customers and end users to define requirements and expectations.
• Excel in a collaborative, customer-focused engineering culture.

Skills

Field Service

Technical Training

Customer Support

SME

Job description

SRCTec, LLC is seeking a highly experienced Senior Field Service Representative to become one of two OEM representatives supporting local units at Fort Bragg, NC. SRCTec designs, manufactures, and supports advanced radar and sensor systems for a global commercial and defense customer base. The Senior Field Support Representative will serve as a subject matter expert (SME) for sustainment-related technical matters, leading pre- and post-sales technical support through expert product demonstrations, advanced training, field support, and remote assistance. The candidate will primarily integrate with assigned units providing technical and training support in garrison and deployed CONUS and OCONUS locations (excluding danger zones). This role also involves mentoring junior FSRs, influencing product design for supportability, developing comprehensive technical content to maximize customer success, and providing on-site consultation oversight and integration support for hardware, software, network configurations, and new system initiatives. This position is funded through December 2026. Continued employment beyond that date is contingent upon the annual renewal or re-award of the current contract.

What You’ll Do

• Lead field training and service support at customer locations, both domestically and internationally, resolving complex sustainment challenges
• Partner closely with customers and end users to define requirements, document expectations, and collaborate with internal teams to deliver innovative solutions that enhance product usability
• Excel in a collaborative, customer-focused engineering culture,