Senior Field Service Manager

Del Medical; Bloomingdale (IL); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Auto Allowance

Gas, lodging, meals reimbursement

Health, dental, and vision insurance

STD, LTD, Life and AD&D Insurance

401(k) retirement plan with company"s"

Job summary

Del Medical in Bloomingdale, IL is seeking a hands-on Field Service Manager for X-ray systems to lead a team of Field Service Engineers supporting radiographic imaging across hospitals, clinics, and government installations. This leadership role combines technology, service delivery, and mission-critical healthcare impact.

The role requires traveling nationwide, owning service operations, and serving as the technical authority while collaborating with Engineering and Quality to deliver

Qualifications

• Experience leading field service engineers.
• Experience with radiographic imaging systems.
• Willingness to travel nationally.
• Strong customer-facing communication.

Responsibilities

• Lead & Develop a High-Performance Team
• Coach, mentor, and manage Field Service Engineers across multiple regions
• Own Service Operations
• Drive performance across response times, uptime, and first-time fix rates
• Be the Technical Authority
• Support escalations and troubleshoot complex X-ray system issues
• Deliver Exceptional Customer Experience
• Build trusted relationships with healthcare providers and government clients
• Improve & Scale the Service Function
• Implement best practices, streamline processes, and partner with Engineering & Quality
• Stay Close to the Field
• Travel to support installations, escalations, and critical deployments

Skills

Leadership

Team management

Field service

Healthcare imaging

Military/government

Job description

Field Service Manager – X-Ray Systems (Leadership Role | National Travel)

Job Details: Level: Management | Job Location: BLOOMINGDALE, IL 60108 | Position Type: Full Time | Salary Range: $95,000.00 - $125,000.00

Lead the Team. Own the Field. Drive Critical Healthcare Technology.

Del Medical is looking for a hands‑on Field Service Manager who thrives at the intersection of advanced X-ray technology, leadership, and mission‑critical service delivery.

You’ll lead a team of Field Service Engineers supporting radiographic imaging systems across hospitals, clinics, and government installations, including military environments where performance matters most.

What You’ll Do

• Lead & Develop a High-Performance Team
• Coach, mentor, and manage Field Service Engineers across multiple regions
• Own Service Operations
• Drive performance across response times, uptime, and first-time fix rates
• Be the Technical Authority
• Support escalations and troubleshoot complex X-ray system issues
• Deliver Exceptional Customer Experience
• Build trusted relationships with healthcare providers and government clients
• Improve & Scale the Service Function
• Implement best practices, streamline processes, and partner with Engineering & Quality
• Stay Close to the Field
• Travel to support installations, escalations, and critical deployments

Why Del Medical?

• Work on mission‑critical imaging systems that directly impact patient care
• Lead service efforts supporting both healthcare and military operations
• Join a growing, agile organization where your impact is visible
• A role that blends leadership, technology, and real‑world impact

Benefits

• Competitive salary and benefits package
• Auto Allowance
• Reimbursed expenses for gas, lodging, meals
• Health, dental, and vision insurance
• STD, LTD, Life and AD&D Insurance
• 401(k) retirement plan with company match
• Paid time off, including holidays and vacation
• Opportunities for professional development and career advancement

Ready to Lead from the Front?

If you’re looking for a role where you can make decisions, build teams, and solve real‑world problems in the field, apply today and help drive the future of medical imaging service at Del Medical.