Senior Field Service Leader - Strategy & Customer Success

ASM International; Richardson (TX); On-site; USD 140,000 - 180,000; Full time

Job summary

ASM is seeking a Senior Manager, Field Service to lead customer-facing service operations for strategic semiconductor customers in the US. You will supervise Service Operations Managers, Field Service Managers, and Field Service Engineers, ensuring safe, high-quality service delivery with strong executive relationships.

You will collaborate with product and support teams, drive workforce planning, and implement continuous improvements to sustain growth and customer success across ASM's advanced

Qualifications

• Bachelor's degree in Engineering or related technical discipline required.
• Master's degree preferred.
• 10+ years of experience in the semiconductor industry supporting complex capital equipment and advanced process technologies.
• 5+ years of leadership experience managing technical teams, service organizations, or customer-facing operations.

Responsibilities

• Lead and develop Service Operations Managers, Field Service Managers, and Field Service Engineers serving strategic semiconductor customers.
• Foster a culture prioritizing safety, quality, collaboration, and accountability.
• Develop strong customer relationships at operational and executive levels.
• Serve as the primary service escalation point for critical customer issues and business concerns.
• Drive customer satisfaction through effective service delivery, issue resolution, and continuous improvement initiatives.
• Lead workforce planning to ensure readiness and alignment with demand.
• Develop leadership and technical talent pipelines through coaching, mentoring, succession planning, and performance management.
• Partner with Product Units, Product Marketing, Business Development, and Support teams to drive outcomes.
• Monitor and improve operational performance via service metrics and customer feedback.

Skills

Leadership

Strategic thinking

Customer relationship management

Operations management

Education

Bachelor's degree in engineering

Master's degree (preferred)

Job description

ASM is seeking a Senior Manager, Field Service to lead customer-facing service operations for strategic semiconductor customers in the US. You will supervise Service Operations Managers, Field Service Managers, and Field Service Engineers, ensuring safe, high-quality service delivery with strong executive relationships.

You will collaborate with product and support teams, drive workforce planning, and implement continuous improvements to sustain growth and customer success across ASM's advanced