Regional Field Service Manager – Semiconductor Equipment

ASM; Hillsboro (OR); On-site; USD 110,000 - 160,000; Full time

Job summary

ASM is seeking a Service Manager to lead all customer service operations for ASM equipment across the assigned region. You will oversee installation, qualification, and ongoing support of PEALD & PECVD tools, and manage spare parts, financial performance, and a team of Field Service Engineers.

You will partner with customers like Micron, drive operational excellence, ensure safety and quality, and build a professional service organization focused on customer satisfaction and uptime.

Qualifications

• Bachelor of Science in Engineering required.
• 5–10 years in field service management, preferably in semiconductor capital equipment.
• Strong knowledge of semiconductor equipment, ASM technologies, and applications.
• Experience managing service operations, customer accounts, and field teams.
• Experience with P&L management, forecasting, and business processes.
• Ability to influence and interact with senior stakeholders internally and externally.
• Strong project management, organizational, and time management skills.
• Excellent verbal and written communication skills in English.
• Prior people management experience.
• Experience using SAP and service-related systems.

Responsibilities

• Oversee installation, qualification, and service support of ASM equipment across the region.
• Provide guidance to site personnel on routine and non-routine technical activities.
• Ensure service jobs are completed within scheduled timeframes and according to plan.
• Participate early in new product development activities to ensure field readiness.
• Improve service processes, reporting structures, and operational procedures.
• Establish standardization, guidelines, and best practices for service operations.
• Create an optimal environment for product support, including tools and procedures.
• Provide feedback to product organizations to improve ease of maintenance and uptime.

Skills

Field service management

P&L management

Stakeholder management

Project management

Leadership

English communication

Education

Bachelor of Science in Engineering

Tools

SAP

Job description

ASM is seeking a Service Manager to lead all customer service operations for ASM equipment across the assigned region. You will oversee installation, qualification, and ongoing support of PEALD & PECVD tools, and manage spare parts, financial performance, and a team of Field Service Engineers.

You will partner with customers like Micron, drive operational excellence, ensure safety and quality, and build a professional service organization focused on customer satisfaction and uptime.