Manager, Field Service

ASM International; Richardson (TX); On-site; USD 140,000 - 180,000; Full time

Job summary

ASM is seeking a Senior Manager, Field Service to lead customer-facing service operations for strategic semiconductor customers in the US. You will supervise Service Operations Managers, Field Service Managers, and Field Service Engineers, ensuring safe, high-quality service delivery with strong executive relationships.

You will collaborate with product and support teams, drive workforce planning, and implement continuous improvements to sustain growth and customer success across ASM's advanced

Qualifications

• Bachelor's degree in Engineering or related technical discipline required.
• Master's degree preferred.
• 10+ years of experience in the semiconductor industry supporting complex capital equipment and advanced process technologies.
• 5+ years of leadership experience managing technical teams, service organizations, or customer-facing operations.

Responsibilities

• Lead and develop Service Operations Managers, Field Service Managers, and Field Service Engineers serving strategic semiconductor customers.
• Foster a culture prioritizing safety, quality, collaboration, and accountability.
• Develop strong customer relationships at operational and executive levels.
• Serve as the primary service escalation point for critical customer issues and business concerns.
• Drive customer satisfaction through effective service delivery, issue resolution, and continuous improvement initiatives.
• Lead workforce planning to ensure readiness and alignment with demand.
• Develop leadership and technical talent pipelines through coaching, mentoring, succession planning, and performance management.
• Partner with Product Units, Product Marketing, Business Development, and Support teams to drive outcomes.
• Monitor and improve operational performance via service metrics and customer feedback.

Skills

Leadership

Strategic thinking

Customer relationship management

Operations management

Education

Bachelor's degree in engineering

Master's degree (preferred)

Job description

Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.Butwe’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

Job's mission

The Senior Manager, Field Service is responsible for leading customer-facing service operations and post-sales support activities for strategic semiconductor customers. This role drives customer satisfaction, operational excellence, and business performance while leading a team of service leaders and field service professionals supporting ASM's advanced semiconductor manufacturing equipment.

As the primary service leader and customer interface, this individual collaborates closely with customer executives, ASM leadership, product teams, and cross-functional stakeholders to ensure successful service delivery, strengthen customer relationships, and support long-term business growth. The Senior Manager, Field Service plays a critical role in workforce planning, organizational development, operational performance, and strategic account support.

What you will be working on

• Lead and develop Service Operations Managers, Field Service Managers, and Field Service Engineers supporting strategic semiconductor customers.
• Foster a culture where safety, quality, collaboration, and accountability are top priorities.
• Develop strong customer relationships at both operational and executive levels.
• Serve as the primary service escalation point for critical customer issues and business concerns.
• Drive customer satisfaction through effective service delivery, issue resolution, and continuous improvement initiatives.
• Lead workforce planning activities to ensure organizational readiness and alignment with customer demand and business growth.
• Develop leadership and technical talent pipelines through coaching, mentoring, succession planning, and performance management.
• Partner with Product Units, Product Marketing, Business Development, and Support teams to drive successful customer outcomes.
• Monitor and improve operational performance through the analysis of service metrics, business indicators, and customer feedback.
• Drive service operational excellence through process improvements, resource optimization, and execution discipline.
• Support service and business forecasting activities while ensuring alignment to organizational objectives.
• Influence business decisions through clear, concise, and data-driven communication.
• Build and maintain strong partnerships with suppliers, customers, and internal stakeholders to ensure business continuity and customer success.
• Represent ASM as a senior service leader during executive customer engagements and strategic business discussions.
• Contribute to the development and execution of strategic initiatives that support revenue growth, operational performance, and customer retention.

What we are looking for

• Bachelor's degree in Engineering or related technical discipline required.
• Master's degree preferred.
• 10+ years of experience in the semiconductor industry supporting complex capital equipment and advanced process technologies.
• 5+ years of leadership experience managing technical teams, service organizations, or customer-facing operations.
• Experience supporting semiconductor manufacturing customers in a service, operations, account management, or customer success capacity.
• Demonstrated success leading cross-functional teams and managing complex customer relationships.
• Proven ability to independently manage complex projects, customer engagements, and organizational priorities.
• Strong understanding of semiconductor equipment service operations and customer support environments.
• Experience developing operational strategies that support business growth and customer satisfaction.
• Excellent verbal and written communication skills with the ability to influence technical teams, customers, and executive leadership.
• Strong analytical and problem-solving skills with the ability to leverage data to drive business decisions.
• Ability to travel domestically and internationally as required.

What sets you apart

• Experience leading customer-facing service organizations within the semiconductor capital equipment industry.
• Proven success managing strategic customer relationships and executive-level engagements.
• Experience driving operational excellence, workforce planning, and service transformation initiatives.
• Strong business acumen with experience supporting revenue growth, operational performance, and customer retention strategies.
• Demonstrated ability to influence cross-functional teams and drive alignment across complex organizations.
• Experience developing future leaders and building high-performing service organizations.
• Deep understanding of semiconductor manufacturing environments, customer support models, and post-sales service strategies.
• Track record of delivering measurable improvements in customer satisfaction, service quality, and operational effectiveness

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.