Senior Field Service Leader - Heavy Equipment & Rentals

Mustang Cat; Houston (TX); Sur place; USD 90 000 - 150 000; Plein temps

Avantages offerts par ce poste

Competitive Compensation

Comprehensive Medical, Dental & Vision

401(k) with Employer Match

Paid Time Off & Holidays

Tuition Reimbursement & Development

Career Growth Opportunities

Long-Term Job Stability

Résumé du poste

Mustang Rental Services is seeking a Sr. Field Service Manager to lead field service operations across the Houston-area rental organization and beyond.

The role emphasizes fast, reliable service, technician deployment, dispatch operations, warranties, and continuous improvement of field service performance. Ideal candidates have 10+ years in service leadership and 5+ years in field service management within heavy equipment, rental, or dealership environments, with a track record of

Qualifications

• 10+ years of service leadership experience.
• 5+ years leading field service operations.
• Experience in heavy equipment, rental, industrial services, or dealership environments.

Responsabilités

• Lead field service operations across Mustang Rental Services and Heavy Rents.
• Establish service standards, dispatch protocols, and customer response expectations.
• Drive fast, effective response to customer breakdowns and emergency service needs.
• Monitor uptime, response times, first-time fix rates, technician utilization, and other KPIs.
• Lead District Service Managers, warranty function, and Field Service Dispatch.
• Optimize technician scheduling, routing, and workload by priority and geography.
• Coordinate technical resources for major projects and shutdowns.
• Partner with OEM/vendor resources on complex issues when needed.
• Identify recurring failures and drive corrective actions.

Connaissances

Service leadership

Field service operations

Heavy equipment experience

Multi-location leadership

Team development

Formation

Bachelor’s degree in Business/Engineering/Operations Management

Outils

Dispatch software

Warranty management software

Fleet management systems

Description du poste

Mustang Rental Services is seeking a Sr. Field Service Manager to lead field service operations across the Houston-area rental organization and beyond.

The role emphasizes fast, reliable service, technician deployment, dispatch operations, warranties, and continuous improvement of field service performance. Ideal candidates have 10+ years in service leadership and 5+ years in field service management within heavy equipment, rental, or dealership environments, with a track record of