Senior Field Service Lead: HV Diagnostics & Remote Support

Rivian; Hudson (NH); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

401(k) Plan

Employee Stock Purchase Program

Health, dental, vision insurance

Paid vacation

Paid sick leave

Job summary

Rivian seeks an experienced Senior Field Service Technician to serve as a technical expert and leader in supporting complex vehicle repairs and field operations. The role requires an adaptable, team-oriented leader capable of driving continuous improvement, mentoring junior team members, and tackling complex diagnostic challenges in a fast-paced environment.

While based primarily at a service center, this role may involve operating remotely, traveling to remote locations, or working at

Qualifications

• High School Diploma, GED, or recognized equivalency credential preferred.

Responsibilities

• Advanced Diagnostics & Complex Repairs: Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections on vehicles both inside service centers and in field settings (customer sites, mobile routes, or remote locations).
• Technical Support & Remote Troubleshooting: Provide high-level diagnostic guidance to field service teams and perform remote diagnostics or repairs for issues that can be safely addressed without local vehicle access by evaluating logged vehicle data and technical schematics.
• Leadership & Mentorship: Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
• Advanced Tools & Methodologies: Utilize specialized diagnostic tools (e.g., PICO-Scope, PCAN, Kavaser Memorator, breakout boxes) to resolve complex electrical, high-voltage, and network faults.
• Quality & Process Standardization: Conduct thorough road tests to verify repair quality, champion continuous improvement processes, and drive high standards across repair workflows.
• Parts Operations & Systems: Oversee complex parts operations—including ordering, receiving, inventory management, and billing—to ensure quality and operational efficiency.
• Documentation & Technical Feedback: Produce high-quality documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.

Skills

Advanced Diagnostics

Complex Repairs

Leadership

HV Systems

CAN/LIN Networks

Electrical Diagnostics

Documentation & Feedback

Education

High School Diploma

Automotive Repair School

Tools

PICO-Scope

PCAN

Kavaser Memorator

Breakout Boxes

Job description

Rivian seeks an experienced Senior Field Service Technician to serve as a technical expert and leader in supporting complex vehicle repairs and field operations. The role requires an adaptable, team-oriented leader capable of driving continuous improvement, mentoring junior team members, and tackling complex diagnostic challenges in a fast-paced environment.

While based primarily at a service center, this role may involve operating remotely, traveling to remote locations, or working at