Senior Field Service Lead — Critical Operations

Fairbanks Morse Defense; Houston (TX); Presencial; USD 90.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits from day one

401(k) with company match

Tuition reimbursement

Professional development opportunities

Collaborative work environment

Descripción de la vacante

Fairbanks Morse Defense is seeking a Senior Service Supervisor in Houston, TX to lead Field Service Technicians, coordinate with project management, and ensure high-quality, timely service in the field. The role requires strong leadership, communication, and problem-solving skills, with up to 25% travel.

The position emphasizes workforce development, safety compliance, and collaboration with military customers, project teams, and senior leadership.

Formación

• Associate degree in diesel engine technology or equivalent experience.
• Course work in Fundamentals of Supervision and Project Management.
• Minimum 6 years industry or military experience on medium speed diesel engines.
• Prefer 4 years FM Field Service Tech experience.
• Prefer 3 years supervisory experience in service environment.
• Knowledge of pneumatic, PLC, and electronic engine controls.
• Familiarity with FM engine products.
• Strong communication, problem solving, organizational, and interpersonal skills.
• Self-starter with minimal supervision.
• Proficiency with MS Word/Excel/Project; ERP experience (Oracle, Salesforce) preferred.
• Travel up to 25%.
• US Citizenship NOFORN consideration.

Responsabilidades

• Plan, direct, and manage the work performed by technical representatives to optimize labor capacity and customer satisfaction.
• Coordinate with the Project Manager on larger-scale projects.
• Coordinate with Quality Manager on PCPs and T&I documentation.
• Review and approve timecards and expense reports for technical representatives.
• Schedule and dispatch technicians while balancing demand and time off; maintain center-wide visibility of assignments.
• Conduct performance assessments and recommend merit increases or promotions.
• Develop annual training plans and mentor the workforce to improve service quality.
• Participate in recruiting and hiring decisions to ensure manpower.
• Promote a safe working environment and address safety concerns.
• Contribute to quoting service jobs.

Conocimientos

Leadership

Communication

Problem solving

Organizational skills

Interpersonal skills

Self-starter

Mentoring

Educación

Associate degree in diesel engine technology

Course work in supervision & project management

Bachelor’s degree preferred

Herramientas

Microsoft Word

Microsoft Excel

Microsoft Project

Oracle

Salesforce

Descripción del empleo

Fairbanks Morse Defense is seeking a Senior Service Supervisor in Houston, TX to lead Field Service Technicians, coordinate with project management, and ensure high-quality, timely service in the field. The role requires strong leadership, communication, and problem-solving skills, with up to 25% travel.

The position emphasizes workforce development, safety compliance, and collaboration with military customers, project teams, and senior leadership.