Senior Field Service Engineer – On‑Site Tech & Travel

Sony Electronics; Town of Texas (WI); On-site; USD 88,000 - 117,000; Full time

Benefits offered by this job

Healthcare benefits (medical, dental,

Vision benefits

401k plan with matching

Vacation time

Education assistance

Student loan assistance

Paid sick leave (80 hours)

Paid parental leave (up to 12 weeks)

Job summary

Sony Electronics Inc. is seeking a Senior Field Service Engineer to install, diagnose, troubleshoot, service and repair complex equipment on customer sites.

This role requires understanding production processes to identify failures and provide appropriate fixes, with supervision on day-to-day tasks and collaboration across engineering, sales and marketing teams. The ideal candidate will have a technical Bachelor's degree or equivalent experience, excellent communication, and the ability to

Qualifications

• Bachelor's Degree in a technical or science field is required or equivalent.
• Excellent interpersonal and written/verbal communication skills are required.
• Willingness and ability to travel domestically and internationally (50–60% travel).
• Strong troubleshooting, technical and customer service skills are essential.

Responsibilities

• Install, diagnose, troubleshoot, service, and repair complex equipment and systems.
• Collaborate with customers and internal teams (engineering, sales, marketing) to support operations.
• Perform on-site product testing and oversee maintenance and repairs.
• Act as company liaison with customers for administrative and technical matters.

Skills

Interpersonal skills

Communication skills

Troubleshooting

Customer service

Travel readiness

Education

Bachelor's Degree in technical/science field

Equivalent experience

Job description

Sony Electronics Inc. is seeking a Senior Field Service Engineer to install, diagnose, troubleshoot, service and repair complex equipment on customer sites.

This role requires understanding production processes to identify failures and provide appropriate fixes, with supervision on day-to-day tasks and collaboration across engineering, sales and marketing teams. The ideal candidate will have a technical Bachelor's degree or equivalent experience, excellent communication, and the ability to