Field Service Engineer (Semiconductor Equipment)

Prosum; Santa Clara (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

Prosum is seeking an entry-level Field Service Engineer to perform field service activities for Company customers. The role includes troubleshooting, responding to service calls, over-the-phone consultations, scheduling and performing repairs at customer sites, and conducting preventative maintenance.

The engineer will establish and manage a local maintenance service. The position requires a bachelor's degree in engineering or a related field, with internships or related experience considered a

Qualifications

• Bachelor's degree in Engineering or related field.
• Relevant internship or work experience in a similar role is a plus.
• Strong technical and analytical skills.
• Excellent problem-solving abilities.
• Ability to work independently and in a team.
• Willingness to respond to emergency situations and travel as needed.
• Knowledge of preventive maintenance procedures.

Responsibilities

• Receive service calls from customers.
• Determine customer needs or problems and respond accordingly.
• Provide over-the-phone consultation and advice to customers.
• Respond to emergency customer situations.
• Schedule and perform repairs on Company products at customer sites.
• Perform preventative maintenance on Company products.
• Establish and manage a local maintenance service.

Skills

Technical skills

Analytical skills

Problem solving

Independent work

Team collaboration

Travel readiness

Education

Bachelor's degree in Engineering or related field

Job description

Job Summary: The Field Service Engineer is responsible for providing independent field service engineering activities to Company customers. This entry-level position involves troubleshooting complex products and problems, responding to service calls, providing over-the-phone consultation, scheduling and performing repairs on Company products at customer sites, and conducting preventative maintenance. The Field Service Engineer also establishes and manages a local maintenance service.

Essential Job Functions - Field Service Engineering:

• Receive service calls from customers.
• Determine customer needs or problems and respond accordingly.
• Provide over-the-phone consultation and advice to customers.
• Respond to emergency customer situations.
• Schedule and perform repairs on Company products at customer sites.
• Perform preventative maintenance on Company products.
• Establish and manage a local maintenance service.

Qualifications for the Role:

• Bachelor's degree in Engineering or related field.
• Relevant internship or work experience in a similar role is a plus.
• Strong technical and analytical skills.
• Excellent problem-solving abilities.
• Ability to work independently and in a team.
• Willingness to respond to emergency situations and travel as needed.
• Knowledge of preventive maintenance procedures.