Sr. Field Service Engineer

Sony Electronics; Town of Texas (WI); On-site; USD 88,000 - 117,000; Full time

Benefits offered by this job

Healthcare benefits (medical, dental,

Vision benefits

401k plan with matching

Vacation time

Education assistance

Student loan assistance

Paid sick leave (80 hours)

Paid parental leave (up to 12 weeks)

Job summary

Sony Electronics Inc. is seeking a Senior Field Service Engineer to install, diagnose, troubleshoot, service and repair complex equipment on customer sites.

This role requires understanding production processes to identify failures and provide appropriate fixes, with supervision on day-to-day tasks and collaboration across engineering, sales and marketing teams. The ideal candidate will have a technical Bachelor's degree or equivalent experience, excellent communication, and the ability to

Qualifications

• Bachelor's Degree in a technical or science field is required or equivalent.
• Excellent interpersonal and written/verbal communication skills are required.
• Willingness and ability to travel domestically and internationally (50–60% travel).
• Strong troubleshooting, technical and customer service skills are essential.

Responsibilities

• Install, diagnose, troubleshoot, service, and repair complex equipment and systems.
• Collaborate with customers and internal teams (engineering, sales, marketing) to support operations.
• Perform on-site product testing and oversee maintenance and repairs.
• Act as company liaison with customers for administrative and technical matters.

Skills

Interpersonal skills

Communication skills

Troubleshooting

Customer service

Travel readiness

Education

Bachelor's Degree in technical/science field

Equivalent experience

Job description

Sony Electronics Inc. is looking for the risk-takers, the collaborators, the inspired and the inspirational. We want the people who are brave enough to work at the cutting edge and create solutions that will enrich and improve the lives of people across the globe. In addition to competitive pay and benefits, we offer an environment and culture that promotes Diversity, Equity and Inclusion. In addition, our team members enjoy innovative work-life balance opportunities including a hybrid home/office workplace, monthly "Free Fridays", and early shutdowns on Fridays throughout the year (including half-days during the summer).

Join us on our mission to fill the world with emotion through the power of creativity and technology.

The Media Solution Group of Sony Electronics currently has an opening for a Senior Field Service Engineer. This Senior Field Service Engineer will be responsible for the installation, diagnoses, troubleshooting, service, and repair of complex equipment and systems. In this role the Engineer has a should have an understanding of the production process to identify how the product/equipment may have failed and will rectify as appropriate. The Field Service Engineer is provided with moderate supervision on day-to-day work and general instructions on new assignments. Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. This individual will also perform product testing on-site and may be responsible for technical repairs. Additional responsibilities include the development of close working relationships with customers to provide regular technical support and operation and maintenance of the system. The Senior Field Service Engineer will serve as company liaison with customer on administrative and technical matters for assigned tasks. The Engineer will also work closely with both external and internal customers, including engineering, sales, and marketing.

Minimum Requirements

• Bachelor's Degree in a technical or science field is required or equivalent
• Must have 4 years of related engineering experience
• Must have excellent interpersonal skills
• Must have excellent written and verbal communications
• The flexibility is required for extensive travel domestic and/or International
• Available to work overtime and weekends when required
• Excellent relationship building skills, customer complaint resolution, and record-keeping are essential
• Strong troubleshooting, technical and customer service skills are required
• Must be able to travel 50-60% of the time

The anticipated base pay range for this position is $87,831 to $117,109. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

In addition to a competitive base salary, this position is also eligible for an annual corporate bonus plan, which is based on company performance and is not guaranteed, and a comprehensive benefits package including healthcare benefits (medical, dental, and vision), paid medical leave, a 401k plan with matching company contributions, vacation time, education assistance, student loan assistance program, eighty hours of paid sick leave time annually, and up to twelve weeks paid parental leave.

Honesty, integrity, and ethical conduct are material requirements for the responsibilities outlined above.

Sony Electronics is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, citizenship status, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.

Disability Accommodation for Applicants to Sony Electronics Inc. and Sony of Canada ULC

Sony Electronics Inc. and Sony of Canada ULC. provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at [e-mail], or you can mail your resume to: Sony Electronics, Human Resources Department, 16535 Via Esprillo, San Diego CA 92127. Please indicate the position you are applying for.

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