Senior Field Service Engineer - Autonomous Systems

Forterra; Clarksburg (MD); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Premium Healthcare

PTO 20 days

Parental leave

Tuition reimbursement

401(k) plan

Job summary

Forterra is seeking a Field Service Representative in the United States to own end-to-end customer relationships, manage operational readiness, and serve as the trusted technical authority across multiple accounts. You will diagnose complex hardware-software issues, lead field execution, and deliver customer training while maintaining professional representation in all settings.

You will travel up to 75% and coordinate with internal teams to surface risks, provide actionable feedback, and

Qualifications

• 5+ years in field service or customer-facing tech role, preferably hardware-software integrated products.
• Demonstrated ability to own customer relationships and deliver results independently.
• Excellent diagnostic and problem-solving skills for complex issues.

Responsibilities

• Own end-to-end customer relationship at assigned accounts, ensuring operational readiness and credible technical leadership.
• Proactively manage account health and surface risks before they affect satisfaction or compliance.
• Navigate escalations and unmet expectations with independence and professionalism.
• Represent Forterra professionally in all customer settings and high-visibility engagements.
• Diagnose complex hardware-software issues, lead repairs, and perform field execution with independence.
• Lead training delivery to customers and internal teams to maximize product proficiency.
• Produce detailed technical summaries and field reports; communicate product feedback to engineering.
• Plan and manage site visits across multiple accounts with autonomy and real-time adjustment.

Skills

Field service experience

Customer relationship

Technical troubleshooting

Independent judgment

Travel up to 75%

Education

Relevant degree in engineering or related

Job description

Forterra is seeking a Field Service Representative in the United States to own end-to-end customer relationships, manage operational readiness, and serve as the trusted technical authority across multiple accounts. You will diagnose complex hardware-software issues, lead field execution, and deliver customer training while maintaining professional representation in all settings.

You will travel up to 75% and coordinate with internal teams to surface risks, provide actionable feedback, and