Autonomous Systems Field Technician – Travel‑Heavy Role

Forterra Inc.; Clarksburg (MD); On-site; USD 42,000 - 58,000; Full time

Job summary

Forterra Inc. seeks a SkillBridge Field Service Representative to provide on-site technical support, diagnostics, and repairs at customer sites. You will work with experienced field service personnel to keep equipment mission-ready and maintain strong customer relationships.

The role emphasizes hands-on troubleshooting, proactive maintenance, and comprehensive documentation. Travel up to 75% domestically and internationally, with safety compliance and clear communication.

Qualifications

• Must be eligible for a SkillBridge program opportunity (skillbridge.osd.mil).
• Hands-on experience diagnosing, maintaining, repairing, or troubleshooting mechanical and/or electronic equipment.
• Ability to communicate technical information clearly to diverse audiences.
• Strong documentation habits and attention to accuracy.
• Ability to work independently in a fast-paced, customer-focused environment.
• Strong interpersonal skills and commitment to building professional relationships with customers and teammates.
• Ability to travel up to 75%, including internationally.

Responsibilities

• Support monitoring of customer product readiness, helping identify and resolve issues customers cannot independently address.
• Work alongside Forterra field service personnel to diagnose and repair equipment-related issues on-site.
• Serve as an additional point of contact to help customers keep systems operational.
• Assist customers with diagnostic and repair support via phone, email, or direct on-site interaction.
• Apply systematic troubleshooting techniques to help diagnose and resolve technical issues.
• Support installations, maintenance checks, proactive services, and repairs to keep equipment operating efficiently.
• Help execute training plans that educate customers and internal Forterra personnel on operation, maintenance, and troubleshooting.
• Maintain detailed records of service activities, including issue diagnostics, resolution processes, asset usage, and customer interactions.
• Assist in generating Field Reports and Work Orders that provide feedback to quality and engineering teams.
• Help communicate service bulletins, informational notices, and product updates to internal and external stakeholders.
• Build professional relationships with customers through consistent, proactive communication.

Skills

Diagnostics

Repairing

Maintenance

Troubleshooting

Communication

Documentation

Independent work

Travel readiness

Job description

Forterra Inc. seeks a SkillBridge Field Service Representative to provide on-site technical support, diagnostics, and repairs at customer sites. You will work with experienced field service personnel to keep equipment mission-ready and maintain strong customer relationships.

The role emphasizes hands-on troubleshooting, proactive maintenance, and comprehensive documentation. Travel up to 75% domestically and internationally, with safety compliance and clear communication.