Field Service Engineer — Autonomous Systems & Deployments

Idaho Society of Professional Engineers; Northern (KY); Hybrid; USD 120,000 - 150,000; Full time

Job summary

Forterra is seeking a Field Service Engineer to deliver hands-on hardware and software support across customer sites, including extended deployments in operational environments. You will diagnose, troubleshoot, and resolve complex system issues, and act as a technical escalation point for software and networking topics.

The role emphasizes root cause analysis, system integration, and continuous improvement, with travel up to 75% and potential international assignments.

Qualifications

• 5+ years of relevant field service experience.
• B.S. in computer science, engineering, robotics, or related field.
• Proficiency in Linux systems (command line, system logs, basic administration).
• Solid understanding of networking fundamentals (TCP/IP, DNS, routing, firewalls, VPNs).
• Strong software troubleshooting skills, including log analysis and debugging.
• Experience diagnosing complex systems involving both hardware and software components.
• Ability to travel up to 75%, including internationally.

Responsibilities

• Monitor customer system performance and proactively identify issues across hardware and software components.
• Provide on-site and remote support to diagnose and resolve complex system issues, minimizing downtime.
• Serve as a primary technical escalation point for customers, particularly for software, and networking-related issues.
• Diagnose and resolve issues across systems, networking infrastructure, and software.
• Perform log analysis, system health checks, and root cause investigations for recurring or critical failures.
• Support system installations, upgrades, patches, and configuration changes in field environments.
• Troubleshoot connectivity issues (e.g., IP networking, routing, firewalls, VPNs) and system integrations.
• Work with engineering teams to debug and resolve software defects encountered in the field.
• Assist in deploying and validating software updates, ensuring system stability post-deployment.
• Support command-line operations, scripting, and system configuration within Linux environments.
• Maintain detailed records of service activities, including issue diagnostics, resolution processes, asset usage, and customer interactions.
• Generate comprehensive Field Reports and Work Orders to provide actionable feedback to quality and engineering teams.
• Communicate service bulletins, informational notices, and product updates effectively to internal and external stakeholders, ensuring clear understanding and implementation.
• Travel to customer sites and extended deployments in operational field environments, including possible active combat zones.

Skills

Linux

Networking

C++

Python

Diagnostics

Log analysis

Field service

Scripting

Documentation

Education

B.S. in computer science, engineering, robotics, or related field

Tools

Linux environments

Networking hardware

Job description

Forterra is seeking a Field Service Engineer to deliver hands-on hardware and software support across customer sites, including extended deployments in operational environments. You will diagnose, troubleshoot, and resolve complex system issues, and act as a technical escalation point for software and networking topics.

The role emphasizes root cause analysis, system integration, and continuous improvement, with travel up to 75% and potential international assignments.