Industrial Field Service Engineer — Travel & Benefits

Genie Matthews and Associates; Addison (IL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

BCBS

401K match

All travel expenses covered, including

Year-end bonus

Predictable schedule

Small, collaborative team

Job summary

Genie Matthews and Associates seeks a technically skilled Field Service Engineer to support our growing industrial equipment and controls service operation in Addison, IL. You will install, calibrate, troubleshoot, and repair custom testing systems at customer sites while documenting procedures and improving service processes.

You will travel 3–4 days per week (70% domestically with occasional international trips), build strong customer relationships, train client personnel, and help shape a

Qualifications

• 2+ years hands-on maintenance, field service or industrial technical experience on equipment.
• Experience with hydraulics, pneumatics, and mechanical systems.
• Ability to read schematics and use diagnostic tools/meters.
• BS/AAS or technical certifications in electronics/engineering preferred; equivalent experience considered.
• Professional communication in customer-facing situations.
• Willingness to travel 3–4 days per week, 70% domestically with occasional international trips.

Responsibilities

• Travel to customer locations to install, commission, calibrate, troubleshoot, and repair custom-built testing and industrial equipment
• Diagnose and resolve technical issues across electrical, controls, mechanical, hydraulic, and pneumatic systems
• Provide hands-on training to customer personnel covering proper operation, maintenance, and safety procedures
• Build and maintain strong customer relationships, serving as the primary point of contact for ongoing service needs
• Identify and communicate upsell opportunities including service agreements, calibration plans, and preventive maintenance programs
• Relay field observations and customer feedback to internal teams to support product and service improvements
• Assist with in-house assembly and equipment testing during non-travel periods

Skills

Communication skills

Customer-facing

Organizational skills

Problem solving

Travel readiness

Education

Bachelor's degree or technical certification in electronics/engineering

Tools

Diagnostic tools

Job description

Genie Matthews and Associates seeks a technically skilled Field Service Engineer to support our growing industrial equipment and controls service operation in Addison, IL. You will install, calibrate, troubleshoot, and repair custom testing systems at customer sites while documenting procedures and improving service processes.

You will travel 3–4 days per week (70% domestically with occasional international trips), build strong customer relationships, train client personnel, and help shape a