Senior Field Service Engineer

IT Resource Hunter; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

IT Resource Hunter in Austin, TX seeks a Senior Field Service Engineer to support semiconductor equipment at customer sites. The role collaborates with R&D teams to guide technology development of new products.

The FSE will install, service, train customers, and manage spare parts while adhering to safety and contractual guidelines. It is a full-time on-site position requiring teamwork and proactive problem-solving.

Qualifications

• Bachelor’s degree in Electrical or Mechanical Engineering (or equivalent experience).
• Minimum 3 years of field service or related experience.
• Ability to perform manual and physical labor in cleanroom environments.
• Experience with semiconductor metrology equipment is preferred.
• Familiarity with SECS/HSMS communication protocols.

Responsibilities

• Support clients and end users under warranty and service agreements.
• Maintain proper reporting for all activities of customer support as defined by Service Manager.
• Assist in new equipment installations, add-ons, and upgrades.
• Produce regular reports to customer and Client management.
• Provide customer training and retraining.
• Ensure an adequate level of know-how among customers/users.
• Manage Client's parts inventory at locations assigned to this position.
• Assist in setting Client's spare parts to maintain proper levels of stock in accordance with Company policy.
• Repair parts and components according to general service policy.

Skills

Mechanical aptitude

Electrical aptitude

Troubleshooting

Cleanroom experience

Manual labor

Customer service

Education

Bachelor's degree in Electrical/Mechanical Engineering

Tools

SECS/HSMS

Semiconductor metrology equipment

Job description

Job Position:

Senior Field Service Engineer

Duration:

Full-time

Location:

Austin, TX

Job Description

Field Service Engineer who is a self-starter, has a positive attitude, is a team player, and can support our systems at the customer site in a professional manner. The FSE will perform engineering and technical activities, while utilizing company s R&D teams to direct technology development of new products.

Responsibilities

• Support Client and End Users service as defined under Client s warranty and service support agreements
• Maintain proper reporting methods for all activities of customer support as defined by Service Manager
• Assist in new equipment installations, add-ons, and upgrades
• Produce regular reports to customer and Client management
• Provide customer training and retraining
• Ensure an adequate level of know how among customers users
• Manage Client s parts inventory at the locations assigned to this position
• Assist in setting Client s spare parts to maintain proper levels of stock in accordance with Company policy
• Repair parts and components according to general service policy
• Verify that spare systems are stored properly and are available without delay when needed
• Provide sales support and sales related information
• Collaborate with sales and customer on-site evaluations
• Be familiar with customer operating methods, procedures, and policy
• Adhere to customers site policies and guidelines with regards to safety, performance and behavior
• Maintain customers information with the utmost confidentiality
• Provide customer support during working schedule as defined by service contract
• Be prepared to support the customer beyond the defined working schedule as required

Requirements

• Bachelor degree in Electrical / Mechanical Engineering or equivalent experience
• Minimum 3 years of experience
• Ability to perform manual and physical labor in cleanroom environment
• Must be able to bend, crawl & work in and around systems within semiconductor fab
• Strong mechanical and electrical aptitude with independent troubleshooting ability with high-vacuum experience strongly considered
• First level software troubleshooting and support
• Previous experience working with multi-discipline semiconductor metrology equipment preferred with cleanroom experience
• The FSE should have working knowledge of integration with different equipment platforms and communication protocols such as SECS/ HSMS
• Understanding of semiconductor practices, safety, ergonomics, and yield requirements.