Senior Production Print Technician — Field Service Leader

Flex Technology Group; San Jose (CA); On-site; USD 41,000 - 62,000; Full time

Job summary

Flex Technology Group seeks an experienced Production Print Service Technician (Service Technician III) to provide advanced support for copiers, printers, and multifunction devices across an assigned territory in San Jose, CA. You will diagnose complex issues, lead escalations, and mentor junior technicians while ensuring SLA targets are met.

The role emphasizes independent field work, networking knowledge, and ongoing technical training in a fast-growing, nationwide service organization.

Qualifications

• High school diploma or equivalent plus 4+ years of copier/printer service experience.
• Experience servicing production/high-volume print equipment.
• Experience with Ricoh, Canon and/or Konica Minolta production lines.
• Advanced troubleshooting across a wide range of office technology.
• Strong knowledge of networking and device connectivity.
• Ability to work independently, manage a service territory, and handle escalations with confidence.
• Valid driver's license, reliable transportation, and a clean driving record.
• Must be at least 21 years old.

Responsibilities

• Diagnose and resolve advanced hardware, software, network, and connectivity issues.
• Lead complex service calls, installations, and customer escalations.
• Configure device connectivity, network integration, and scan/print workflows.
• Deliver exceptional customer service while maintaining SLA performance goals.
• Support and mentor junior technicians through knowledge sharing and technical guidance.
• Partner with leadership and sales teams to improve service delivery and customer satisfaction.
• Maintain accurate service documentation, parts inventory, and expense reporting.
• Stay current on industry trends through ongoing technical training and certifications.

Skills

Advanced troubleshooting

Networking knowledge

Independent worker

Driver's license

Education

High school diploma or equivalent

Tools

Ricoh production lines

Canon production lines

Konica Minolta production lines

Job description

Flex Technology Group seeks an experienced Production Print Service Technician (Service Technician III) to provide advanced support for copiers, printers, and multifunction devices across an assigned territory in San Jose, CA. You will diagnose complex issues, lead escalations, and mentor junior technicians while ensuring SLA targets are met.

The role emphasizes independent field work, networking knowledge, and ongoing technical training in a fast-growing, nationwide service organization.