Senior Production Print Technician — Field Service Lead

Flex Technology Group; Dublin (CA); On-site; USD 41,000 - 62,000; Full time

Job summary

Flex Technology Group is seeking an experienced Production Print Service Technician (Service Technician III) to provide advanced technical support for copiers, printers, and multifunction devices across an assigned territory. In this senior-level role, you'll tackle complex service issues, lead escalations, support key customer relationships, and serve as a trusted resource for fellow technicians.

Responsibilities include diagnosing hardware, software, and network problems; configuring

Qualifications

• High school diploma or equivalent plus 4+ years of copier/printer service experience.
• Experience servicing production/high-volume print equipment.
• Experience with Ricoh, Canon and/or Konica Minolta production lines.
• Strong networking and device connectivity knowledge.

Responsibilities

• Diagnose and resolve advanced hardware, software, network, and connectivity issues.
• Lead complex service calls, installations, and escalations.
• Configure device connectivity, network integration, and scan/print workflows.
• Deliver exceptional customer service while maintaining SLA performance goals.
• Support and mentor junior technicians through knowledge sharing and technical guidance.
• Partner with leadership and sales teams to improve service delivery and customer satisfaction.
• Maintain accurate service documentation, parts inventory, and expense reporting.
• Stay current on industry trends through ongoing technical training and certifications.

Skills

Advanced troubleshooting

Device connectivity

Print environments

Networking knowledge

Education

4+ years copier/printer service experience

Job description

Flex Technology Group is seeking an experienced Production Print Service Technician (Service Technician III) to provide advanced technical support for copiers, printers, and multifunction devices across an assigned territory. In this senior-level role, you'll tackle complex service issues, lead escalations, support key customer relationships, and serve as a trusted resource for fellow technicians.

Responsibilities include diagnosing hardware, software, and network problems; configuring