On-Site Printer & Copier Technician (Chicago Area)

Flex Technology Group; Chicago (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation

Medical/dental/vision coverage

401(k) plan

Company-provided tools

Growth opportunities

Job summary

FlexTG is seeking a Service Technician to cover the Chicagoland area. You will diagnose, repair, and maintain printers and copiers while delivering an exceptional customer experience in the field.

This hands-on role requires travel across the Chicagoland region, strong troubleshooting skills, and a commitment to safety and customer satisfaction. A valid driver's license and ability to lift equipment are essential.

Qualifications

• Experience servicing printers and copiers required.
• Experience with HP, Ricoh, Canon devices preferred.
• Strong technical troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Basic computer skills including Microsoft Office.
• High School Diploma or GED required.
• Must be 21+ years old with a valid driver's license and a clean driving record.
• Willingness to travel throughout the Chicagoland area.
• Ability to lift and move equipment as needed.

Responsibilities

• Respond to and triage service calls for printers and copiers within your assigned territory.
• Troubleshoot, repair, and perform preventative maintenance on office equipment to maximize uptime and customer satisfaction.
• Manage service delivery for multiple customer locations, including handling escalations as needed.
• Collaborate with manufacturers and internal support teams by opening and managing technical support tickets.
• Accurately document service activity, including call details, parts usage, meter readings, and resolutions.
• Maintain inventory of service parts and equipment required to support territory needs.
• Provide exceptional customer service and technical support to clients and end users.
• Communicate service updates, equipment status, and recommendations clearly with customers and internal teams.
• Follow all company safety guidelines and operational procedures while working in customer locations.

Skills

Printer servicing

Copier servicing

HP devices

Ricoh devices

Canon devices

Troubleshooting

Communication skills

Computer literacy

Driver's license

Travel to Chicagoland

Lifting/moving equipment

Education

High School Diploma or GED

Job description

FlexTG is seeking a Service Technician to cover the Chicagoland area. You will diagnose, repair, and maintain printers and copiers while delivering an exceptional customer experience in the field.

This hands-on role requires travel across the Chicagoland region, strong troubleshooting skills, and a commitment to safety and customer satisfaction. A valid driver's license and ability to lift equipment are essential.